id	summary	reporter	owner	description	type	status	priority	milestone	component	version	resolution	keywords	cc	blockedby	blocking	notify_on_close	platform	project
17845	Re: INC-171399 Possible bug on installation	helpdesk@…	Eric Pettersen	"{{{
Portal Link: https://helpdesk.neb.com/helpdesk/tickets/171399     Hi Timothy,        Could you download the most recent exe that was created 05/29 and give it a try?  I got mixed results where when I tried to install it to Program Files, it errored out.  I changed the directory to install to C:\ChimeraX 1.10rc202505290006 and it installed.     BTW, I did see the alert that the malware Cinjo was detected and blocked on your PC.  I'll keep an eye on that when you do the install.  My install went without any alerts, so I'm unsure why this is happening.     Standing by,     George         
         On Thu, 29 May  9:14 AM
          ,  NEB Help Desk <helpdesk@neb.com>  wrote:
           
 
 
 
 
 
 
 
 
 
Thank you,
 
 
 

 
 
Matt Demas 
Helpdesk Technician, Team Lead 
(978) 380-7411
 
 
 

 
 
New England Biolabs, Inc. 
 
 
240 County Road • Ipswich, MA 01938-2723
 
 
www.neb.com
 
 
 
 
 

 
          
 From: NEB Help Desk <helpdesk@neb.com> 
Sent: Thursday, May 29, 2025 9:06 AM 
To: Demas, Matt <mdemas@neb.com> 
Subject: Ticket Updated: INC-171399 - Possible bug on installation
 
   

 
 
 A user or agent has responded to the ticket. Please review and take appropriate action in the ticket system. 
   
 
Ticket: https://helpdesk.neb.com/helpdesk/tickets/171399
 
 
Urgency: Medium
 
 
Requester: Timothy Blower
 
 
Agent: Matt Demas
 
 
 Last Comment: 
 
 
 
 Timothy Blower :  
 
Hi Matt, 
 
 
 
 
I am attaching Leo's download instructions with license key. Could you please try installing on a PC and see whether it behaves for you? 
 
 
 
 
Thanks! 
 
tim 
 
 
  
Attachments : 1. 
ChimeraX download instructions.pdf



}}}
"	defect	closed	normal		Platform		not a bug						all	ChimeraX