[Chimera-users] Problems with installing on a Windows 10 expedition Dell laptop

[Tom Goddard]

Using google to search for IPersistFile that appears in the error message says it is probably your antivirus software interfering with the installation and you may need to turn off antivirus while it installs.  It is not a ChimeraX issue.  Good luck.

https://www.thewindowsclub.com/ipersistfile-save-failed-error

	Tom


> On Jul 14, 2021, at 10:17 AM, Alice Chen via Chimera-users <chimera-users at cgl.ucsf.edu> wrote:
> 
> Hi Tom,
> Please see below the email trail. I had my IT specialist try to install ChimeraX again, and the same thing happened: it ran through the install process (watched the progress bar), and at the very end, the error message attached in screen cap format appeared.
> 
> I had already had this software program approved to install from our IT head, so, I'm not sure what to do at this point.
> 
> Thanks very much-Alice Kitterman
> 
> Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com
> 
> 
> On Thursday, July 8, 2021, 08:35:04 PM EDT, Tom Goddard <goddard at sonic.net> wrote:
> 
> 
> Is there an error message when ChimeraX it fails to install?  What step is the installer dialog showing before it fails?
> 
> 	Tom
> 
> 
>> On Jul 8, 2021, at 10:28 AM, Alice Chen via Chimera-users <chimera-users at cgl.ucsf.edu <mailto:chimera-users at cgl.ucsf.edu>> wrote:
>> 
>> Hello, 
>> I'm on a Dell XPS 9500 laptop running Windows v. 10.0.2.1000. When my IT specialist tried to install it, it would run the install program but at the very end the install would fail. We were able to install the old non-X version of Chimera. Is there something we should/can do to check, settings-wise?
>> 
>> Cheers-Alice Kitterman
>> 
>> Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD <https://www.facebook.com/AYCIAD> https://vimeo.com/user13507144/videos <https://vimeo.com/user13507144/videos>www.aliceychen.com <http://www.aliceychen.com/>_______________________________________________
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