[Chimera-users] Problems with installing on a Windows 10 expedition Dell laptop

[Greg Couch]

Hi Alice,

Since you are the customer of the antivirus software, you or your IT 
specialist need to submit ChimeraX as a false positive to the antivirus 
vendor.  Then, after that knowledge is incorporated by the antivirus 
software, it should no longer be considered a virus.  You didn't say 
this time if it was the ChimeraX installer, which is cryptographically 
signed, or if it was one of the files ChimeraX installs.  If the latter, 
then that file would be the one that you submit.  And please share which 
file is causing the problem.  I can envision a scenario where the 
antivirus software complains about a third party package in ChimeraX 
that doesn't have the latest security fix, and if that is the case, we 
could update the ChimeraX daily build to work around the issue.  But 
that is normally beyond the scope of antivirus software and would break 
lots of things besides ChimeraX.

     HTH,

     Greg

On 8/9/2021 7:23 AM, Alice Chen via Chimera-users wrote:
> Hi Tom,
>
> Hi, I contacted you a few weeks ago re: an error message I was 
> receiving in trying to install Chimera X onto a Windows 10 PC laptop.
> Thank you again for your help with determining that the error message 
> I received had to do with the antivirus software interfering with the 
> install.
>
> In talking with my IT specialist, there's no way for us to disable the 
> antivirus software to get the install to complete. So, do you know if 
> there might another way to get the install to complete? I was able to 
> install an older version of Chimera on that computer, so, is there a 
> possile workaround for Chimera X?
>
> Thanks again-
> Alice Kitterman
>
> Alice Y Chen AY Chen Illustration and Design 
> https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos 
> www.aliceychen.com
>
>
> On Wednesday, July 14, 2021, 01:25:16 PM EDT, Tom Goddard 
> <goddard at sonic.net> wrote:
>
>
> Using google to search for IPersistFile that appears in the error 
> message says it is probably your antivirus software interfering with 
> the installation and you may need to turn off antivirus while it 
> installs.  It is not a ChimeraX issue.  Good luck.
>
> https://www.thewindowsclub.com/ipersistfile-save-failed-error 
> <https://www.thewindowsclub.com/ipersistfile-save-failed-error>
>
> Tom
>
>
>> On Jul 14, 2021, at 10:17 AM, Alice Chen via Chimera-users 
>> <chimera-users at cgl.ucsf.edu> wrote:
>>
>> Hi Tom,
>> Please see below the email trail. I had my IT specialist try to 
>> install ChimeraX again, and the same thing happened: it ran through 
>> the install process (watched the progress bar), and at the very end, 
>> the error message attached in screen cap format appeared.
>>
>> I had already had this software program approved to install from our 
>> IT head, so, I'm not sure what to do at this point.
>>
>> Thanks very much-Alice Kitterman
>>
>> Alice Y Chen AY Chen Illustration and Design 
>> https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos 
>> www.aliceychen.com
>>
>>
>> On Thursday, July 8, 2021, 08:35:04 PM EDT, Tom Goddard 
>> <goddard at sonic.net> wrote:
>>
>>
>> Is there an error message when ChimeraX it fails to install?  What 
>> step is the installer dialog showing before it fails?
>>
>> Tom
>>
>>
>>> On Jul 8, 2021, at 10:28 AM, Alice Chen via Chimera-users 
>>> <chimera-users at cgl.ucsf.edu <mailto:chimera-users at cgl.ucsf.edu>> wrote:
>>>
>>> Hello,
>>> I'm on a Dell XPS 9500 laptop running Windows v. 10.0.2.1000. When 
>>> my IT specialist tried to install it, it would run the install 
>>> program but at the very end the install would fail. We were able to 
>>> install the old non-X version of Chimera. Is there something we 
>>> should/can do to check, settings-wise?
>>>
>>> Cheers-Alice Kitterman
>>>
>>> Alice Y Chen AY Chen Illustration and Design 
>>> https://www.facebook.com/AYCIAD <https://www.facebook.com/AYCIAD> 
>>> https://vimeo.com/user13507144/videos 
>>> <https://vimeo.com/user13507144/videos> www.aliceychen.com 
>>> <http://www.aliceychen.com/>
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