[Chimera-users] Sudden Chimera issues with OSX Mojave?

[Neil Rzechorzek]

Thanks for this Eric,

I've given the daily build (25th June) a go and it does seem to improve 
things.  I'm now able to open files from File>Open and the window that 
is generated seems fine.  I'll test more fully tomorrow.  One additional 
symptom that I neglected to mention before but which still persists now 
(albeit to a lesser extent) is that some of the pop-up windows go black 
when interacted with.

As an example, when using 'Fit in Map', if I change either of the two 
drop-down selection boxes the whole window will turn black as soon as I 
make a selection.  This clears as soon as I move the mouse again, unless 
I move the mouse before the selection is properly registered (i.e. click 
a model name and move the mouse straight away).  In this case, the 
window only returns to normal again if I position the mouse cursor over 
the window size control tab in the bottom right-hand corner.  A minor 
'feature', but something worth noting in case it hints at an underlying 
issue.  I'll submit a bug report on this shortly.

Many thanks for your help!

Neil


On 26/06/2019 18:58, Eric Pettersen wrote:
> Hi Neil,
> I don’t know why your systems would have started having problems in 
> the last 48 hours.  Nonetheless, I suggest you try using the daily 
> build instead of the production release.  The daily build uses a newer 
> version of the Tk windowing toolkit that Chimera relies on to draw 
> windows, handle scrolling, etc. and that newer version in particular 
> has some fixes for bad scrolling behavior.  If the daily build fails 
> to remedy the problem, try using Chimera’s Help→Report a Bug to make a 
> bug report.  The bug report will include many details of your hardware 
> and software setup that will help us investigate the problem.
>
> —Eric
>
> Eric Pettersen
> UCSF Computer Graphics Lab
>
>
>
>> On Jun 26, 2019, at 9:11 AM, Neil Rzechorzek <njr48 at cam.ac.uk 
>> <mailto:njr48 at cam.ac.uk>> wrote:
>>
>> Dear Chimera users,
>>
>> Has anyone else started seeing issues with the latest stable version 
>> of Chimera on OSX Mojave?  We have two new identical systems that 
>> were running perfectly as recently as 48 hours ago, but now Chimera 
>> is constantly crashing whenever we do something as trivial as 
>> File>Open or if we attempt to save a map.
>>
>> To our knowledge there has been no update to Mojave, and we haven't 
>> changed our Chimera installation.
>>
>> An example of the error log generated by Chimera when trying to, for 
>> example, save a map is:
>>
>> while executing
>> "4642906592_scrollBothNow"
>>     ("after" script)
>>
>> File>Open windows do not scroll properly, and will instantly crash 
>> the entire program unless we change preferences to 'Open dialog 
>> starts in directory from last session = false'
>>
>> Does anyone know of any recent (last ~36 hours...) changes to any 
>> supporting software?  We're wondering whether there has been some 
>> silent security update at Apple that has interefered with, for 
>> example, the windowing toolkit?
>>
>> Many thanks,
>>
>> Neil
>>
>>
>> -- 
>> Dr. Neil Rzechorzek
>> Senior Research Associate
>> Department of Biochemistry
>> University of Cambridge
>> Sanger Building
>> 80 Tennis Court Road
>> Cambridge, UK
>> CB2 1GA
>> www.bioc.cam.ac.uk <http://www.bioc.cam.ac.uk>
>>
>> Biochemistry Enterprise Champion
>> www.enterprise.cam.ac.uk
>>
>> Advisory Chairman - Entrepreneurial Postdocs Of Cambridge
>> www.epoc.group.cam.ac.uk
>>
>> Email:  njr48 at cam.ac.uk
>> Tel:  +44 (0)1223 333652
>>
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>

-- 
Dr. Neil Rzechorzek
Senior Research Associate
Department of Biochemistry
University of Cambridge
Sanger Building
80 Tennis Court Road
Cambridge, UK
CB2 1GA
www.bioc.cam.ac.uk

Biochemistry Enterprise Champion
www.enterprise.cam.ac.uk

Advisory Chairman - Entrepreneurial Postdocs Of Cambridge
www.epoc.group.cam.ac.uk

Email:  njr48 at cam.ac.uk
Tel:  +44 (0)1223 333652

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