[Chimera-users] Chimera Error

[Elaine Meng]

Hi Ryan,
We can’t tell without seeing the file.  In general when you get an error message, if you think it’s a bug, or just want help understanding what’s wrong with your input file, instead of e-mailing this list, use Chimera menu: Help…. Report a Bug and attach the file.  Include your e-mail address in the report if you want feedback, and any description of steps needed to reproduce the problem.
Thanks,
Elaine
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Elaine C. Meng, Ph.D.                       
UCSF Chimera(X) team
Department of Pharmaceutical Chemistry
University of California, San Francisco

> On Aug 27, 2019, at 11:42 AM, Ryan Harlich <ryanharlich at hotmail.com> wrote:
> 
> Hi Chimera,
>  
> I am having trouble opening a pdb file. I get the following error:
>  
> ValueError: can’t normalize zero length array
> File \Chimera1.13.1\share\chimera\tkgui.py, line 3030,
> In showLabelBalloon
>         Objs = self.viewer.pick(event.x, event.y)
>  
> All other PDBs are opening so I am not sure why this one won’t open.
>  
> Best,
> Ryan Harlich