<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><meta http-equiv="Content-Type" content="text/html; charset=utf-8" class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div class="">Hi Tony,</div><div class=""><br class=""></div>There is a ChimeraX command "graphics driver" that reports in the Log panel what graphics driver you are using. Definitely the graphics will not work if it does not support OpenGL 3.3 so you must have that.<div class=""><br class=""></div><div class="">By the way OpenGL 3.3 came out in 2010. So almost any new driver will have OpenGL 4.5 or 4.6 support and those all provide 3.3 support which is what ChimeraX requires.<br class=""><div class=""><br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Tom<br class=""><div class=""><br class=""><blockquote type="cite" class=""><div class="">On Oct 20, 2021, at 5:27 PM, Anthony James Schaefer via ChimeraX-users <<a href="mailto:chimerax-users@cgl.ucsf.edu" class="">chimerax-users@cgl.ucsf.edu</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><meta charset="UTF-8" class=""><div style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt;" class=""><span style="font-size: 12pt;" class="">Hello,</span><div style="font-size: 12pt;" class=""><br class=""></div><div style="font-size: 12pt;" class="">My Ubuntu 20.04 in Oracle VM VirtualBox can run ChimeraX 1.2.5 and the latest daily build without any issues (aside from the VM lag). It looks like it only has OpenGL ES version 3.2, OpenGL version 3.1, and my host computer (Windows) has OpenGL version 4.6. I don't get any warning when launching ChimeraX in my VM. My Oracle VirtualBox version is 6.1.26 r145957. I've only used it couple of times, and I don't recall changing any settings. I don't know why it works for me and not you, but let me know if I can share additional info or settings.<br class=""></div><div style="font-size: 12pt;" class=""><br class=""></div><div style="font-size: 12pt;" class="">Like Greg said, ChimeraX's performance on my VM is not great. I only used this VM to figure out why menus on my bundle's tools weren't appearing for some users. The Ubuntu desktop environment I installed (Unity) is one of the desktop environments with a magical setting that made my menus disappear. I don't think I'd recommend using a VM outside of debugging things like this if you can run a native version of ChimeraX.<br class=""></div><div style="font-size: 12pt;" class=""><br class=""></div><span style="font-size: 12pt;" class="">Tony</span><br class=""></div><div id="appendonsend" style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""></div><hr tabindex="-1" style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; display: inline-block; width: 1049.578125px;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class=""></span><div id="divRplyFwdMsg" dir="ltr" style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><font face="Calibri, sans-serif" style="font-size: 11pt;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>ChimeraX-users <<a href="mailto:chimerax-users-bounces@cgl.ucsf.edu" class="">chimerax-users-bounces@cgl.ucsf.edu</a>> on behalf of Amaya Cuesta, Joan via ChimeraX-users <<a href="mailto:chimerax-users@cgl.ucsf.edu" class="">chimerax-users@cgl.ucsf.edu</a>><br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Wednesday, October 20, 2021 4:01 PM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span><a href="mailto:chimerax-users@cgl.ucsf.edu" class="">chimerax-users@cgl.ucsf.edu</a><span class="Apple-converted-space"> </span><<a href="mailto:chimerax-users@cgl.ucsf.edu" class="">chimerax-users@cgl.ucsf.edu</a>><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>[chimerax-users] ChimeraX issue</font><div class=""> </div></div><div style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><font color="BA0C2F" class="">[EXTERNAL SENDER - PROCEED CAUTIOUSLY]</font><br class=""><br class=""><div class=""><font face="Calibri" size="2" class=""><span style="font-size: 11pt;" class=""><div class="">Dear ChimeraX Team,</div><div class=""> </div><div class=""><font color="#1D1C1D" class="">I’m trying to use ChimeraX on my VM (Ubuntu 20.04.01), but I’m having the error on the screenshot attached below.</font></div><div class=""><font color="#1D1C1D" class=""> </font></div><div class=""><font color="#1D1C1D" class=""><span id="cid:9BC588B9688EAB4CB8E575A70C0FFCD5@eurprd05.prod.outlook.com" class=""><OpenGL.png></span></font></div><div class=""><font color="#1D1C1D" class="">I tried to update OpenGL to 3.3, and on the terminal it seems that it installed everything but then when I try to open again I’m getting the same issue.</font></div><div class=""><font color="#1D1C1D" class=""> </font></div><div class=""><font color="#1D1C1D" class="">I tried to update OpenGL following this:<span class="Apple-converted-space"> </span><a href="https://www.reddit.com/r/Ubuntu/comments/8tpq05/how_can_update_my_display_driver_to_opengl_33/" class=""><font face="Arial" size="3" color="#0563C1" class=""><span style="font-size: 11.5pt;" class=""><u class="">https://www.reddit.com/r/Ubuntu/comments/8tpq05/how_can_update_my_display_driver_to_opengl_33/</u></span></font></a></font></div><div class=""> </div><div class="">But always when I do the command:<span class="Apple-converted-space"> </span><font color="#1D1C1D" class="">glxinfo | grep "OpenGL version</font><font color="#1D1C1D" class="">"</font><font color="#1D1C1D" class=""><span class="Apple-converted-space"> </span>,<span class="Apple-converted-space"> </span></font><font color="#1D1C1D" class="">it shows:<span class="Apple-converted-space"> </span></font><font color="#1D1C1D" class="">“</font><font color="#1D1C1D" class="">OpenGL version string: 3.1 Mesa 21.0.</font><font color="#1D1C1D" class="">3</font><font color="#1D1C1D" class="">”.</font></div><div class=""><font color="#1D1C1D" class=""> </font></div><div class=""><font color="#1D1C1D" class="">Not sure why it is not updating to 3.3 while all the other packages are upgraded.</font></div><div class=""><font color="#1D1C1D" class=""> </font></div><div class=""><font color="#1D1C1D" class="">Could you please advice?<font class=""></font></font></div><div class=""> </div><div class="">Kind regards</div><div class=""> </div><div class=""><font face="Arial" size="2" class=""><span style="font-size: 10pt;" class=""><b class="">Joan Cuesta (BSc)</b></span></font></div><div class=""> </div><div class=""><font face="Arial" size="2" class=""><span style="font-size: 10pt;" class="">Viral Zoonoses Research Scientist</span></font></div><div class=""><font face="Arial" size="2" color="#2F5496" class=""><span style="font-size: 10pt;" class=""><b class="">Rabies and Viral Zoonoses Group</b></span></font></div><div class=""><font face="Arial" size="2" color="#538135" class=""><span style="font-size: 10pt;" class=""><b class="">Animal & Plant Health Agency</b><span class="Apple-converted-space"> </span><b class="">(APHA)</b></span></font></div><div class=""><font face="Arial" size="2" class=""><span style="font-size: 10pt;" class="">Internal extension: 71528 External: 02087201528 | Email:<font color="#888700" class=""><span class="Apple-converted-space"> </span></font><a href="mailto:Joan.Cuesta@apha.gov.uk" class=""><font color="blue" class=""><u class="">Joan.Cuesta@apha.gov.uk</u></font></a></span></font></div><div class=""><font face="Arial" size="2" class=""><span style="font-size: 10pt;" class="">Website:<span class="Apple-converted-space"> </span><a href="http://www.gov.uk/apha" class=""><font color="#385623" class=""><u class="">www.gov.uk/apha</u></font></a><span class="Apple-converted-space"> </span>| Twitter:<span class="Apple-converted-space"> </span><a href="http://www.twitter.com/aphagovuk" class=""><font color="#385623" class=""><u class="">@APHAgovuk</u></font></a><span class="Apple-converted-space"> </span>| Facebook:<span class="Apple-converted-space"> </span><a href="http://www.facebook.com/aphagov" class=""><font color="#385623" class=""><u class="">aphagov</u></font></a></span></font></div><div class=""><font face="Arial" size="2" class=""><span style="font-size: 10pt;" class="">Address: APHA Weybridge, Woodham Lane, New Haw, Addlestone, Surrey KT15 3NB, UK</span></font></div><div class=""><font face="Arial" size="2" class=""><span style="font-size: 10pt;" class=""> </span></font></div><div class=""><font face="Arial" size="2" class=""><span style="font-size: 10pt;" class="">Working hours – Monday – Friday, 9 – 5:30 pm</span></font></div><div class=""> </div><div class=""> </div><div class=""><font face="Times New Roman" class="">Department for Environment, Food and Rural Affairs (Defra) This email and any attachments is intended for the named recipient only. 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