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<p>Are you using Intel graphics? If so, please update your graphics
driver. If not, or if that doesn't fix it, send me email and
we'll start a ticket to figure it out.<br>
</p>
<p> -- Greg<br>
</p>
<div class="moz-cite-prefix">On 8/20/2021 3:21 PM, Mason Long via
ChimeraX-users wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CADTtWvu3sZTJBeESd0emobWODJ=cZCLqjAgtKbzGc=z8tEjFGg@mail.gmail.com">
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<div dir="ltr">Hi,
<div><br>
</div>
<div>We're having problems getting ChimeraX to run on Windows 10
21H1.</div>
<div><br>
</div>
<div>Each time we try running it, the cursor spins for a second
or so and then nothing happens.</div>
<div><br>
</div>
<div>I checked the Event Viewer and see every time we try
running it an error event shows up in the Windows Application
Error Event Log.</div>
<div><br>
</div>
<div>Here's the output that shows up in the log for each of
those versions:</div>
<div><br>
</div>
<div>----------------------------------------</div>
<div>Faulting application name: ChimeraX.exe, version: 1.2.5.0,
time stamp: 0x60ab2a1d<br>
Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0,
time stamp: 0x5fad38ab<br>
Exception code: 0x80000003<br>
Fault offset: 0x000000000014baff<br>
Faulting process id: 0x2b14<br>
Faulting application start time: 0x01d795f43b7d3176<br>
Faulting application path: C:\Program Files\ChimeraX
1.2.5\bin\ChimeraX.exe<br>
Faulting module path: C:\Program Files\ChimeraX
1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll<br>
Report Id: db7d3af7-6986-47ed-ba27-3ce5e6bfcbae<br>
Faulting package full name: <br>
Faulting package-relative application ID:</div>
<div>----------------------------------------</div>
<div>Faulting application name: ChimeraX.exe, version: 1.1.0.0,
time stamp: 0x5f5afaf7<br>
</div>
Faulting module name: Qt5WebEngineCore.dll, version: 5.12.9.0,
time stamp: 0x5ee3364a<br>
Exception code: 0x80000003<br>
Fault offset: 0x0000000001989fb3<br>
Faulting process id: 0x25d4<br>
Faulting application start time: 0x01d795f5be3a354e<br>
Faulting application path: C:\Program Files\ChimeraX
1.1\bin\ChimeraX.exe<br>
Faulting module path: C:\Program Files\ChimeraX
1.1\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll<br>
Report Id: 5284e8f0-d191-4d3d-a49f-a93dc84117b0<br>
Faulting package full name: <br>
Faulting package-relative application ID:
<div>----------------------------------------<br>
</div>
<div>Faulting application name: ChimeraX.exe, version: 1.3.0.0,
time stamp: 0x611f7fb2<br>
Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0,
time stamp: 0x5fad38ab<br>
Exception code: 0x80000003<br>
Fault offset: 0x000000000014baff<br>
Faulting process id: 0x2940<br>
Faulting application start time: 0x01d795f6781afa93<br>
Faulting application path: C:\Program Files\ChimeraX
1.3.dev202108200941\bin\ChimeraX.exe<br>
Faulting module path: C:\Program Files\ChimeraX
1.3.dev202108200941\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll<br>
Report Id: c07bfcd1-8b63-4e87-9217-a1a77cc449f8<br>
Faulting package full name: <br>
Faulting package-relative application ID: <br>
<div>----------------------------------------<br>
</div>
<div><br>
</div>
<div>As you can see, this happens on both of the most recent
production versions of ChimeraX (1.2.5 and 1.1.0.0) as well
as on the latest daily build (1.3.dev202108200941) as of
8/20/2021.</div>
<div><br>
</div>
<div>Please let me know if there's any more information you
need from us.</div>
<div><br>
</div>
<div>Thanks,</div>
<div>Mason<br>
</div>
<div>-- <br>
<div dir="ltr" class="gmail_signature"
data-smartmail="gmail_signature">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<p>Mason Long<br>
Information Technology Consultant<br>
ITS Client Technology<br>
Natural Resources Building 211C<br>
Humboldt State University<br>
1 Harpst St. Arcata, CA 95521<br>
<strike>(707) 826-5636<br>
</strike>(email only for now)</p>
<p>Create a new request for help at <span
style="font-size:12.8000001907349px"><a
href="http://www.humboldt.edu/ithelp"
target="_blank" moz-do-not-send="true">http://www.humboldt.edu/ithelp</a></span></p>
</div>
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<br>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
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