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    <p>Are you using Intel graphics?  If so, please update your graphics
      driver.  If not, or if that doesn't fix it, send me email and
      we'll start a ticket to figure it out.<br>
    </p>
    <p>    -- Greg<br>
    </p>
    <div class="moz-cite-prefix">On 8/20/2021 3:21 PM, Mason Long via
      ChimeraX-users wrote:<br>
    </div>
    <blockquote type="cite"
cite="mid:CADTtWvu3sZTJBeESd0emobWODJ=cZCLqjAgtKbzGc=z8tEjFGg@mail.gmail.com">
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      <div dir="ltr">Hi,
        <div><br>
        </div>
        <div>We're having problems getting ChimeraX to run on Windows 10
          21H1.</div>
        <div><br>
        </div>
        <div>Each time we try running it, the cursor spins for a second
          or so and then nothing happens.</div>
        <div><br>
        </div>
        <div>I checked the Event Viewer and see every time we try
          running it an error event shows up in the Windows Application
          Error Event Log.</div>
        <div><br>
        </div>
        <div>Here's the output that shows up in the log for each of
          those versions:</div>
        <div><br>
        </div>
        <div>----------------------------------------</div>
        <div>Faulting application name: ChimeraX.exe, version: 1.2.5.0,
          time stamp: 0x60ab2a1d<br>
          Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0,
          time stamp: 0x5fad38ab<br>
          Exception code: 0x80000003<br>
          Fault offset: 0x000000000014baff<br>
          Faulting process id: 0x2b14<br>
          Faulting application start time: 0x01d795f43b7d3176<br>
          Faulting application path: C:\Program Files\ChimeraX
          1.2.5\bin\ChimeraX.exe<br>
          Faulting module path: C:\Program Files\ChimeraX
          1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll<br>
          Report Id: db7d3af7-6986-47ed-ba27-3ce5e6bfcbae<br>
          Faulting package full name: <br>
          Faulting package-relative application ID:</div>
        <div>----------------------------------------</div>
        <div>Faulting application name: ChimeraX.exe, version: 1.1.0.0,
          time stamp: 0x5f5afaf7<br>
        </div>
        Faulting module name: Qt5WebEngineCore.dll, version: 5.12.9.0,
        time stamp: 0x5ee3364a<br>
        Exception code: 0x80000003<br>
        Fault offset: 0x0000000001989fb3<br>
        Faulting process id: 0x25d4<br>
        Faulting application start time: 0x01d795f5be3a354e<br>
        Faulting application path: C:\Program Files\ChimeraX
        1.1\bin\ChimeraX.exe<br>
        Faulting module path: C:\Program Files\ChimeraX
        1.1\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll<br>
        Report Id: 5284e8f0-d191-4d3d-a49f-a93dc84117b0<br>
        Faulting package full name: <br>
        Faulting package-relative application ID: 
        <div>----------------------------------------<br>
        </div>
        <div>Faulting application name: ChimeraX.exe, version: 1.3.0.0,
          time stamp: 0x611f7fb2<br>
          Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0,
          time stamp: 0x5fad38ab<br>
          Exception code: 0x80000003<br>
          Fault offset: 0x000000000014baff<br>
          Faulting process id: 0x2940<br>
          Faulting application start time: 0x01d795f6781afa93<br>
          Faulting application path: C:\Program Files\ChimeraX
          1.3.dev202108200941\bin\ChimeraX.exe<br>
          Faulting module path: C:\Program Files\ChimeraX
1.3.dev202108200941\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll<br>
          Report Id: c07bfcd1-8b63-4e87-9217-a1a77cc449f8<br>
          Faulting package full name: <br>
          Faulting package-relative application ID: <br>
          <div>----------------------------------------<br>
          </div>
          <div><br>
          </div>
          <div>As you can see, this happens on both of the most recent
            production versions of ChimeraX (1.2.5 and 1.1.0.0) as well
            as on the latest daily build (1.3.dev202108200941) as of
            8/20/2021.</div>
          <div><br>
          </div>
          <div>Please let me know if there's any more information you
            need from us.</div>
          <div><br>
          </div>
          <div>Thanks,</div>
          <div>Mason<br>
          </div>
          <div>-- <br>
            <div dir="ltr" class="gmail_signature"
              data-smartmail="gmail_signature">
              <div dir="ltr">
                <div dir="ltr">
                  <div dir="ltr">
                    <div dir="ltr">
                      <p>Mason Long<br>
                        Information Technology Consultant<br>
                        ITS Client Technology<br>
                        Natural Resources Building 211C<br>
                        Humboldt State University<br>
                        1 Harpst St. Arcata, CA 95521<br>
                        <strike>(707) 826-5636<br>
                        </strike>(email only for now)</p>
                      <p>Create a new request for help at <span
                          style="font-size:12.8000001907349px"><a
                            href="http://www.humboldt.edu/ithelp"
                            target="_blank" moz-do-not-send="true">http://www.humboldt.edu/ithelp</a></span></p>
                    </div>
                  </div>
                </div>
              </div>
            </div>
          </div>
        </div>
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      <br>
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      <pre class="moz-quote-pre" wrap="">_______________________________________________
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Manage subscription:
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</pre>
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