<div dir="ltr">Thanks Greg. That appears to be the issue.<div><br></div><div>We have an older lab that's using the Intel graphics adapter because having the AMD graphics drivers enabled while connecting to them via RDP results in several applications not running in the RDP session (completely separate issue not related to ChimeraX).</div><div><br></div><div>I just signed on to two other labs; one running Nvidia cards and another in our AVD environment with Nvidia GPUs enabled and it works fine in both of those environments.</div><div><br></div><div>I appreciate your quick response!</div><div><br></div><div>-Mason</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Aug 20, 2021 at 3:28 PM Greg Couch <<a href="mailto:gregc@cgl.ucsf.edu" target="_blank">gregc@cgl.ucsf.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<p>Are you using Intel graphics? If so, please update your graphics
driver. If not, or if that doesn't fix it, send me email and
we'll start a ticket to figure it out.<br>
</p>
<p> -- Greg<br>
</p>
<div>On 8/20/2021 3:21 PM, Mason Long via
ChimeraX-users wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">Hi,
<div><br>
</div>
<div>We're having problems getting ChimeraX to run on Windows 10
21H1.</div>
<div><br>
</div>
<div>Each time we try running it, the cursor spins for a second
or so and then nothing happens.</div>
<div><br>
</div>
<div>I checked the Event Viewer and see every time we try
running it an error event shows up in the Windows Application
Error Event Log.</div>
<div><br>
</div>
<div>Here's the output that shows up in the log for each of
those versions:</div>
<div><br>
</div>
<div>----------------------------------------</div>
<div>Faulting application name: ChimeraX.exe, version: 1.2.5.0,
time stamp: 0x60ab2a1d<br>
Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0,
time stamp: 0x5fad38ab<br>
Exception code: 0x80000003<br>
Fault offset: 0x000000000014baff<br>
Faulting process id: 0x2b14<br>
Faulting application start time: 0x01d795f43b7d3176<br>
Faulting application path: C:\Program Files\ChimeraX
1.2.5\bin\ChimeraX.exe<br>
Faulting module path: C:\Program Files\ChimeraX
1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll<br>
Report Id: db7d3af7-6986-47ed-ba27-3ce5e6bfcbae<br>
Faulting package full name: <br>
Faulting package-relative application ID:</div>
<div>----------------------------------------</div>
<div>Faulting application name: ChimeraX.exe, version: 1.1.0.0,
time stamp: 0x5f5afaf7<br>
</div>
Faulting module name: Qt5WebEngineCore.dll, version: 5.12.9.0,
time stamp: 0x5ee3364a<br>
Exception code: 0x80000003<br>
Fault offset: 0x0000000001989fb3<br>
Faulting process id: 0x25d4<br>
Faulting application start time: 0x01d795f5be3a354e<br>
Faulting application path: C:\Program Files\ChimeraX
1.1\bin\ChimeraX.exe<br>
Faulting module path: C:\Program Files\ChimeraX
1.1\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll<br>
Report Id: 5284e8f0-d191-4d3d-a49f-a93dc84117b0<br>
Faulting package full name: <br>
Faulting package-relative application ID:
<div>----------------------------------------<br>
</div>
<div>Faulting application name: ChimeraX.exe, version: 1.3.0.0,
time stamp: 0x611f7fb2<br>
Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0,
time stamp: 0x5fad38ab<br>
Exception code: 0x80000003<br>
Fault offset: 0x000000000014baff<br>
Faulting process id: 0x2940<br>
Faulting application start time: 0x01d795f6781afa93<br>
Faulting application path: C:\Program Files\ChimeraX
1.3.dev202108200941\bin\ChimeraX.exe<br>
Faulting module path: C:\Program Files\ChimeraX
1.3.dev202108200941\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll<br>
Report Id: c07bfcd1-8b63-4e87-9217-a1a77cc449f8<br>
Faulting package full name: <br>
Faulting package-relative application ID: <br>
<div>----------------------------------------<br>
</div>
<div><br>
</div>
<div>As you can see, this happens on both of the most recent
production versions of ChimeraX (1.2.5 and 1.1.0.0) as well
as on the latest daily build (1.3.dev202108200941) as of
8/20/2021.</div>
<div><br>
</div>
<div>Please let me know if there's any more information you
need from us.</div>
<div><br>
</div>
<div>Thanks,</div>
<div>Mason<br>
</div>
<div>-- <br>
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<p>Mason Long<br>
Information Technology Consultant<br>
ITS Client Technology<br>
Natural Resources Building 211C<br>
Humboldt State University<br>
1 Harpst St. Arcata, CA 95521<br>
<strike>(707) 826-5636<br>
</strike>(email only for now)</p>
<p>Create a new request for help at <span style="font-size:12.8px"><a href="http://www.humboldt.edu/ithelp" target="_blank">http://www.humboldt.edu/ithelp</a></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<br>
<fieldset></fieldset>
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</pre>
</blockquote>
</div>
</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><p></p><p></p><p>Mason Long<br>Information Technology Consultant<br>ITS Client Technology<br>Natural Resources Building 211C<br>Humboldt State University<br>
1 Harpst St. Arcata, CA 95521<br><strike>(707) 826-5636<br></strike>(email only for now)</p><p>Create a new request for help at <span style="font-size:12.8px"><a href="http://www.humboldt.edu/ithelp" target="_blank">http://www.humboldt.edu/ithelp</a></span></p><p></p></div></div></div></div></div>