<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">Yes this is for a laptop with Microsoft Windows. How do I update the system? </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Nov 11, 2021 at 2:02 PM Greg Couch <<a href="mailto:gregc@cgl.ucsf.edu">gregc@cgl.ucsf.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">
<div>
<p>You don't say which platform this is on. I'm going to assume
it's on Microsoft Windows. You can get the debug messages by
using the Start menu and opening "UCSF Chimera 1.15 / Chimera -
Debug".</p>
<p>That said, the typical cause of this problem is an outdated
graphics driver. Please update the system to the latest and
greatest version. This is especially true right now if you have
AMD Radeon graphics, but also applies if you have Intel or NVidia
graphics.</p>
<p> Regards,</p>
<p> Greg<br>
</p>
<div>On 11/11/2021 8:58 AM, Cassidy Terrell
via Chimera-users wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div class="gmail_default" style="font-family:tahoma,sans-serif">Hello, </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif"><br>
</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif">A
student in my course (cced here) is trying to open Chimera
1.15 and this is the error message that appears: </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif"><br>
</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif">"chimera
exited abnormally; the exit code was -1073741819. Use the
--debug command line option for the full error message."</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif"><br>
</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif">We
cannot open the program, which mean we cannot get to the
command line. </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif"><br>
</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif">Thoughts
about how to proceed? We have already removed/uninstalled
previous version and re-downloaded new one. The same messages
appears each time. </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif"><br>
</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif">Best </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif">Cassidy</div>
<div><br>
</div>
-- <br>
<div dir="ltr">
<div dir="ltr"><font face="georgia, serif" color="#000000">Cassidy
R. Terrell, Ph.D. (she/her/hers)</font>
<div><font face="georgia, serif" color="#000000"><br>
</font></div>
<div><font face="georgia, serif" color="#000000">Assistant
Professor, Biochemistry</font></div>
<div><span><font face="georgia, serif" color="#000000">
<div>Center for Learning Innovation | University of
Minnesota | Rochester</div>
</font></span>
<div><font face="georgia, serif" color="#000000">300
University Square | Rochester, MN 55904 </font></div>
</div>
<div><font face="georgia, serif" color="#000000"><br>
</font></div>
<div><i><font face="georgia, serif" color="#000000">Always
believe something wonderful is about to happen</font></i></div>
<div><font face="tahoma, sans-serif"><br>
</font></div>
</div>
</div>
</div>
<br>
<fieldset></fieldset>
<pre>_______________________________________________
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</pre>
</blockquote>
</div>
</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><font face="georgia, serif" color="#000000">Cassidy R. Terrell, Ph.D. (she/her/hers)</font><div><font face="georgia, serif" color="#000000"><br></font></div><div><font face="georgia, serif" color="#000000">Assistant Professor, Biochemistry</font></div><div><span><font face="georgia, serif" color="#000000"><div>Center for Learning Innovation | University of Minnesota | Rochester</div><div></div></font></span><div><font face="georgia, serif" color="#000000">300 University Square | Rochester, MN 55904 </font></div></div><div><font face="georgia, serif" color="#000000"><br></font></div><div><i><font face="georgia, serif" color="#000000">Always believe something wonderful is about to happen</font></i></div><div><font face="tahoma, sans-serif"><br></font></div></div></div>