<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
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<body>
<p>Hi Alice,</p>
<p>Please take a look at
<a class="moz-txt-link-freetext" href="https://www.thewindowsclub.com/ipersistfile-save-failed-error">https://www.thewindowsclub.com/ipersistfile-save-failed-error</a>. It
addresses the exact issue you had. From your screenshot, it looks
like the failure was when the ChimeraX desktop shortcut was being
installed, so option (3) from that web page, unchecking the option
to create a desktop shortcut, might be sufficient to get ChimeraX
installed.</p>
<p> -- Greg<br>
</p>
<div class="moz-cite-prefix">On 8/10/2021 7:55 AM, Alice Chen wrote:<br>
</div>
<blockquote type="cite"
cite="mid:594557836.565565.1628607300181@mail.yahoo.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<div class="ydp17457f6eyahoo-style-wrap"
style="font-family:Helvetica Neue, Helvetica, Arial,
sans-serif;font-size:13px;">
<div>
<div dir="ltr" data-setdir="false">Hi Greg,</div>
<div dir="ltr" data-setdir="false">Many thanks for your
response. Our IT specialist is out this week, so I will
re-connect with her next week to review what you have sent
as it is beyond my scope of understanding!</div>
<div dir="ltr" data-setdir="false"><br>
</div>
<div dir="ltr" data-setdir="false">To your questions about
where the fail is occurring (the installer vs. one of the
files being installed?), I am not sure. The installer seems
to run through the entire process (we watch the progress bar
go basically to the end), and afterward we get the error
message that the install failed. Please see the attached
screen cap.</div>
<div dir="ltr" data-setdir="false"><br>
</div>
<div dir="ltr" data-setdir="false">I will for sure follow up
as soon as my IT specialist returns.</div>
<div dir="ltr" data-setdir="false"><br>
</div>
<div dir="ltr" data-setdir="false">Thanks so much for being
diligent with my issue.</div>
<div dir="ltr" data-setdir="false"><br>
</div>
<div dir="ltr" data-setdir="false">Cheers-Alice Kitterman</div>
<div><br>
</div>
<div class="ydp17457f6esignature">Alice Y Chen AY Chen
Illustration and Design <a class="moz-txt-link-freetext" href="https://www.facebook.com/AYCIAD">https://www.facebook.com/AYCIAD</a>
<a class="moz-txt-link-freetext" href="https://vimeo.com/user13507144/videos">https://vimeo.com/user13507144/videos</a> <a class="moz-txt-link-abbreviated" href="http://www.aliceychen.com">www.aliceychen.com</a></div>
</div>
<div><br>
</div>
<div><br>
</div>
</div>
<div id="ydpc118cd38yahoo_quoted_8899486332"
class="ydpc118cd38yahoo_quoted">
<div style="font-family:'Helvetica Neue', Helvetica, Arial,
sans-serif;font-size:13px;color:#26282a;">
<div> On Monday, August 9, 2021, 01:11:51 PM EDT, Greg Couch
<a class="moz-txt-link-rfc2396E" href="mailto:gregc@cgl.ucsf.edu"><gregc@cgl.ucsf.edu></a> wrote: </div>
<div><br>
</div>
<div><br>
</div>
<div>
<div id="ydpc118cd38yiv8236073330">
<div>
<p>Hi Alice,</p>
<p>Since you are the customer of the antivirus software,
you or your IT specialist need to submit ChimeraX as a
false positive to the antivirus vendor. Then, after
that knowledge is incorporated by the antivirus
software, it should no longer be considered a virus.
You didn't say this time if it was the ChimeraX
installer, which is cryptographically signed, or if it
was one of the files ChimeraX installs. If the
latter, then that file would be the one that you
submit. And please share which file is causing the
problem. I can envision a scenario where the
antivirus software complains about a third party
package in ChimeraX that doesn't have the latest
security fix, and if that is the case, we could update
the ChimeraX daily build to work around the issue.
But that is normally beyond the scope of antivirus
software and would break lots of things besides
ChimeraX.<br clear="none">
</p>
<p> HTH,</p>
<p> Greg<br clear="none">
</p>
<div class="ydpc118cd38yiv8236073330moz-cite-prefix">On
8/9/2021 7:23 AM, Alice Chen via Chimera-users wrote:<br
clear="none">
</div>
<blockquote type="cite"> </blockquote>
</div>
<div>
<div
class="ydpc118cd38yiv8236073330ydp5944391fyahoo-style-wrap"
style="font-family:Helvetica Neue, Helvetica, Arial,
sans-serif;font-size:13px;">
<div>
<div dir="ltr">Hi Tom,</div>
<div dir="ltr"><br clear="none">
</div>
<div dir="ltr">Hi, I contacted you a few weeks ago
re: an error message I was receiving in trying to
install Chimera X onto a Windows 10 PC laptop. </div>
<div dir="ltr">Thank you again for your help with
determining that the error message I received had
to do with the antivirus software interfering with
the install.</div>
<div dir="ltr"><br clear="none">
</div>
<div dir="ltr">In talking with my IT specialist,
there's no way for us to disable the antivirus
software to get the install to complete. So, do
you know if there might another way to get the
install to complete? I was able to install an
older version of Chimera on that computer, so, is
there a possile workaround for Chimera X?</div>
<div dir="ltr"><br clear="none">
</div>
<div dir="ltr">Thanks again-</div>
<div dir="ltr">Alice Kitterman</div>
<div><br clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp5944391fsignature">Alice
Y Chen AY Chen Illustration and Design <a
shape="rect"
class="ydpc118cd38yiv8236073330moz-txt-link-freetext"
href="https://www.facebook.com/AYCIAD"
rel="nofollow" target="_blank"
moz-do-not-send="true">https://www.facebook.com/AYCIAD</a>
<a shape="rect"
class="ydpc118cd38yiv8236073330moz-txt-link-freetext"
href="https://vimeo.com/user13507144/videos"
rel="nofollow" target="_blank"
moz-do-not-send="true">https://vimeo.com/user13507144/videos</a>
<a shape="rect"
class="ydpc118cd38yiv8236073330moz-txt-link-abbreviated"
href="http://www.aliceychen.com" rel="nofollow"
target="_blank" moz-do-not-send="true">www.aliceychen.com</a></div>
</div>
<div><br clear="none">
</div>
<div><br clear="none">
</div>
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yahoo_quoted"
id="ydpc118cd38yiv8236073330ydp99638744yahoo_quoted_8902530041">
<div style="font-family:'Helvetica Neue', Helvetica,
Arial, sans-serif;font-size:13px;color:#26282a;">
<div> On Wednesday, July 14, 2021, 01:25:16 PM EDT,
Tom Goddard <a shape="rect"
class="ydpc118cd38yiv8236073330moz-txt-link-rfc2396E"
href="mailto:goddard@sonic.net" rel="nofollow"
target="_blank" moz-do-not-send="true"><goddard@sonic.net></a>
wrote: </div>
<div><br clear="none">
</div>
<div><br clear="none">
</div>
<div>
<div
id="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div>Using google to search for IPersistFile
that appears in the error message says it is
probably your antivirus software interfering
with the installation and you may need to turn
off antivirus while it installs. It is not a
ChimeraX issue. Good luck.
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><a
shape="rect"
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
href="https://www.thewindowsclub.com/ipersistfile-save-failed-error"
rel="nofollow" target="_blank"
moz-do-not-send="true">https://www.thewindowsclub.com/ipersistfile-save-failed-error</a><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" clear="none">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><span class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845Apple-tab-span" style="white-space:pre-wrap;"> </span>Tom</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" clear="none">
<div><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
clear="none">
<blockquote
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
type="cite">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845yqt7859210049"
id="ydpc118cd38yiv8236073330ydp99638744yiv8729740845yqt85759">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">On
Jul 14, 2021, at 10:17 AM, Alice
Chen via Chimera-users <a
shape="rect"
class="ydpc118cd38yiv8236073330moz-txt-link-rfc2396E"
href="mailto:chimera-users@cgl.ucsf.edu" rel="nofollow" target="_blank"
moz-do-not-send="true"><chimera-users@cgl.ucsf.edu></a>
wrote:</div>
<br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845Apple-interchange-newline"
clear="none">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp4171074ayahoo-style-wrap"
style="font-family:Helvetica
Neue, Helvetica, Arial,
sans-serif;font-size:13px;">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
dir="ltr">Hi Tom,</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
dir="ltr">Please see below
the email trail. I had my
IT specialist try to
install ChimeraX again,
and the same thing
happened: it ran through
the install process
(watched the progress
bar), and at the very end,
the error message attached
in screen cap format
appeared.</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
dir="ltr"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
dir="ltr">I had already
had this software program
approved to install from
our IT head, so, I'm not
sure what to do at this
point.</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
dir="ltr"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
dir="ltr">Thanks very
much-Alice Kitterman</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp4171074asignature">Alice
Y Chen AY Chen
Illustration and Design <a
shape="rect"
class="ydpc118cd38yiv8236073330moz-txt-link-freetext"
href="https://www.facebook.com/AYCIAD" rel="nofollow" target="_blank"
moz-do-not-send="true">https://www.facebook.com/AYCIAD</a>
<a shape="rect"
class="ydpc118cd38yiv8236073330moz-txt-link-freetext"
href="https://vimeo.com/user13507144/videos" rel="nofollow"
target="_blank"
moz-do-not-send="true">https://vimeo.com/user13507144/videos</a>
<a shape="rect"
class="ydpc118cd38yiv8236073330moz-txt-link-abbreviated"
href="http://www.aliceychen.com" rel="nofollow" target="_blank"
moz-do-not-send="true">www.aliceychen.com</a></div>
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" clear="none">
</div>
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byahoo_quoted"
id="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byahoo_quoted_7001015553">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
style="font-family:'Helvetica Neue', Helvetica, Arial,
sans-serif;font-size:13px;color:#26282a;">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
On Thursday, July 8, 2021,
08:35:04 PM EDT, Tom
Goddard <a shape="rect"
class="ydpc118cd38yiv8236073330moz-txt-link-rfc2396E"
href="mailto:goddard@sonic.net" rel="nofollow" target="_blank"
moz-do-not-send="true"><goddard@sonic.net></a>
wrote: </div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"
id="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">Is
there an error message
when ChimeraX it fails
to install? What step
is the installer
dialog showing before
it fails?
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"><span class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052Apple-tab-span" style="white-space:pre-wrap;"> </span>Tom</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
clear="none">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
clear="none">
<blockquote
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
type="cite">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052yqt5413906252"
id="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052yqt99959">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">On
Jul 8, 2021,
at 10:28 AM,
Alice Chen via
Chimera-users
<<a
shape="rect"
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
href="mailto:chimera-users@cgl.ucsf.edu" rel="nofollow" target="_blank"
moz-do-not-send="true">chimera-users@cgl.ucsf.edu</a>> wrote:</div>
<br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052Apple-interchange-newline"
clear="none">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052ydpe953f0e7yahoo-style-wrap"
style="font-family:Helvetica Neue, Helvetica, Arial,
sans-serif;font-size:13px;">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
dir="ltr">Hello, </div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
dir="ltr">I'm
on a Dell XPS
9500 laptop
running
Windows v.
10.0.2.1000.
When my IT
specialist
tried to
install it, it
would run the
install
program but at
the very end
the install
would fail. We
were able to
install the
old non-X
version of
Chimera. Is
there
something we
should/can do
to check,
settings-wise?</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
dir="ltr"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
dir="ltr">Cheers-Alice
Kitterman</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
clear="none">
</div>
<div
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052ydpe953f0e7signature">Alice
Y Chen AY Chen
Illustration
and Design <a
shape="rect"
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
href="https://www.facebook.com/AYCIAD" rel="nofollow" target="_blank"
moz-do-not-send="true">https://www.facebook.com/AYCIAD</a>
<a
shape="rect"
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
href="https://vimeo.com/user13507144/videos" rel="nofollow"
target="_blank"
moz-do-not-send="true">https://vimeo.com/user13507144/videos</a> <a
shape="rect"
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
href="http://www.aliceychen.com/" rel="nofollow" target="_blank"
moz-do-not-send="true">www.aliceychen.com</a></div>
</div>
</div>
</div>
_______________________________________________<br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
clear="none">
Chimera-users
mailing list:
<a
shape="rect"
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
href="mailto:Chimera-users@cgl.ucsf.edu" rel="nofollow" target="_blank"
moz-do-not-send="true">Chimera-users@cgl.ucsf.edu</a><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
clear="none">
Manage
subscription:
<a
shape="rect"
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
href="https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users"
rel="nofollow"
target="_blank" moz-do-not-send="true">https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users</a>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd18092"><br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
clear="none">
</div>
</div>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd58419"> </div>
</div>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd47593"> </div>
</blockquote>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd04088"> </div>
</div>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd02238"> <br
class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"
clear="none">
</div>
</div>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd18280"> </div>
</div>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd40396"> </div>
</div>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd61542"> </div>
</div>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd27778"> </div>
</div>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd61333"> </div>
</div>
<div
class="ydpc118cd38yiv8236073330yqt1621576494"
id="ydpc118cd38yiv8236073330yqtfd56776"> </div>
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data-inlineimagemanipulating="true" moz-do-not-send="true">_______________________________________________<br
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Chimera-users mailing list: <a
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moz-do-not-send="true">Chimera-users@cgl.ucsf.edu</a><br
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Manage subscription: <a
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href="https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users"
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<pre class="ydpc118cd38yiv8236073330moz-quote-pre">_______________________________________________
Chimera-users mailing list: <a shape="rect" class="ydpc118cd38yiv8236073330moz-txt-link-abbreviated" href="mailto:Chimera-users@cgl.ucsf.edu" rel="nofollow" target="_blank" moz-do-not-send="true">Chimera-users@cgl.ucsf.edu</a>
Manage subscription: <a shape="rect" class="ydpc118cd38yiv8236073330moz-txt-link-freetext" href="https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users" rel="nofollow" target="_blank" moz-do-not-send="true">https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users</a>
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