<html><head></head><body><div class="ydp17457f6eyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;"><div><div dir="ltr" data-setdir="false">Hi Greg,</div><div dir="ltr" data-setdir="false">Many thanks for your response. Our IT specialist is out this week, so I will re-connect with her next week to review what you have sent as it is beyond my scope of understanding!</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">To your questions about where the fail is occurring (the installer vs. one of the files being installed?), I am not sure. The installer seems to run through the entire process (we watch the progress bar go basically to the end), and afterward we get the error message that the install failed. Please see the attached screen cap.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">I will for sure follow up as soon as my IT specialist returns.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">Thanks so much for being diligent with my issue.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">Cheers-Alice Kitterman</div><div><br></div><div class="ydp17457f6esignature">Alice Y Chen
AY Chen Illustration and Design
https://www.facebook.com/AYCIAD
https://vimeo.com/user13507144/videos
www.aliceychen.com</div></div>
<div><br></div><div><br></div>
</div><div id="ydpc118cd38yahoo_quoted_8899486332" class="ydpc118cd38yahoo_quoted">
<div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a;">
<div>
On Monday, August 9, 2021, 01:11:51 PM EDT, Greg Couch <gregc@cgl.ucsf.edu> wrote:
</div>
<div><br></div>
<div><br></div>
<div><div id="ydpc118cd38yiv8236073330"><div>
<p>Hi Alice,</p>
<p>Since you are the customer of the antivirus software, you or your
IT specialist need to submit ChimeraX as a false positive to the
antivirus vendor. Then, after that knowledge is incorporated by
the antivirus software, it should no longer be considered a
virus. You didn't say this time if it was the ChimeraX installer,
which is cryptographically signed, or if it was one of the files
ChimeraX installs. If the latter, then that file would be the one
that you submit. And please share which file is causing the
problem. I can envision a scenario where the antivirus software
complains about a third party package in ChimeraX that doesn't
have the latest security fix, and if that is the case, we could
update the ChimeraX daily build to work around the issue. But
that is normally beyond the scope of antivirus software and would
break lots of things besides ChimeraX.<br clear="none">
</p>
<p> HTH,</p>
<p> Greg<br clear="none">
</p>
<div class="ydpc118cd38yiv8236073330moz-cite-prefix">On 8/9/2021 7:23 AM, Alice Chen via
Chimera-users wrote:<br clear="none">
</div>
<blockquote type="cite">
</blockquote></div><div><div class="ydpc118cd38yiv8236073330ydp5944391fyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;">
<div>
<div dir="ltr">Hi Tom,</div>
<div dir="ltr"><br clear="none">
</div>
<div dir="ltr">Hi, I contacted you a few
weeks ago re: an error message I was receiving in trying to
install Chimera X onto a Windows 10 PC laptop. </div>
<div dir="ltr">Thank you again for your
help with determining that the error message I received had
to do with the antivirus software interfering with the
install.</div>
<div dir="ltr"><br clear="none">
</div>
<div dir="ltr">In talking with my IT
specialist, there's no way for us to disable the antivirus
software to get the install to complete. So, do you know if
there might another way to get the install to complete? I
was able to install an older version of Chimera on that
computer, so, is there a possile workaround for Chimera X?</div>
<div dir="ltr"><br clear="none">
</div>
<div dir="ltr">Thanks again-</div>
<div dir="ltr">Alice Kitterman</div>
<div><br clear="none">
</div>
<div class="ydpc118cd38yiv8236073330ydp5944391fsignature">Alice Y Chen AY Chen
Illustration and Design <a shape="rect" class="ydpc118cd38yiv8236073330moz-txt-link-freetext" href="https://www.facebook.com/AYCIAD" rel="nofollow" target="_blank">https://www.facebook.com/AYCIAD</a>
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</div>
<div><br clear="none">
</div>
<div><br clear="none">
</div>
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yahoo_quoted" id="ydpc118cd38yiv8236073330ydp99638744yahoo_quoted_8902530041">
<div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a;">
<div> On Wednesday, July 14, 2021, 01:25:16 PM EDT, Tom
Goddard <a shape="rect" class="ydpc118cd38yiv8236073330moz-txt-link-rfc2396E" href="mailto:goddard@sonic.net" rel="nofollow" target="_blank"><goddard@sonic.net></a> wrote: </div>
<div><br clear="none">
</div>
<div><br clear="none">
</div>
<div>
<div id="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div>Using google to search for IPersistFile that appears
in the error message says it is probably your antivirus
software interfering with the installation and you may
need to turn off antivirus while it installs. It is not
a ChimeraX issue. Good luck.
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><a shape="rect" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" href="https://www.thewindowsclub.com/ipersistfile-save-failed-error" rel="nofollow" target="_blank">https://www.thewindowsclub.com/ipersistfile-save-failed-error</a><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><span class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845Apple-tab-span" style="white-space:pre-wrap;"> </span>Tom</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<blockquote class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" type="cite">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845yqt7859210049" id="ydpc118cd38yiv8236073330ydp99638744yiv8729740845yqt85759">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">On Jul
14, 2021, at 10:17 AM, Alice Chen via
Chimera-users
<a shape="rect" class="ydpc118cd38yiv8236073330moz-txt-link-rfc2396E" href="mailto:chimera-users@cgl.ucsf.edu" rel="nofollow" target="_blank"><chimera-users@cgl.ucsf.edu></a> wrote:</div>
<br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845Apple-interchange-newline">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp4171074ayahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" dir="ltr">Hi Tom,</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" dir="ltr">Please see below the email
trail. I had my IT specialist try to
install ChimeraX again, and the same
thing happened: it ran through the
install process (watched the
progress bar), and at the very end,
the error message attached in screen
cap format appeared.</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" dir="ltr"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" dir="ltr">I had already had this
software program approved to install
from our IT head, so, I'm not sure
what to do at this point.</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" dir="ltr"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" dir="ltr">Thanks very much-Alice
Kitterman</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp4171074asignature">Alice
Y Chen AY Chen Illustration and
Design
<a shape="rect" class="ydpc118cd38yiv8236073330moz-txt-link-freetext" href="https://www.facebook.com/AYCIAD" rel="nofollow" target="_blank">https://www.facebook.com/AYCIAD</a>
<a shape="rect" class="ydpc118cd38yiv8236073330moz-txt-link-freetext" href="https://vimeo.com/user13507144/videos" rel="nofollow" target="_blank">https://vimeo.com/user13507144/videos</a>
<a shape="rect" class="ydpc118cd38yiv8236073330moz-txt-link-abbreviated" href="http://www.aliceychen.com" rel="nofollow" target="_blank">www.aliceychen.com</a></div>
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
</div>
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byahoo_quoted" id="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byahoo_quoted_7001015553">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a;">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
On Thursday, July 8, 2021, 08:35:04
PM EDT, Tom Goddard
<a shape="rect" class="ydpc118cd38yiv8236073330moz-txt-link-rfc2396E" href="mailto:goddard@sonic.net" rel="nofollow" target="_blank"><goddard@sonic.net></a> wrote: </div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845" id="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845">Is
there an error message when
ChimeraX it fails to install?
What step is the installer
dialog showing before it fails?
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"><span class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052Apple-tab-span" style="white-space:pre-wrap;"> </span>Tom</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
<blockquote class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052" type="cite">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052yqt5413906252" id="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052yqt99959">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">On
Jul 8, 2021, at 10:28
AM, Alice Chen via
Chimera-users <<a shape="rect" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052" href="mailto:chimera-users@cgl.ucsf.edu" rel="nofollow" target="_blank">chimera-users@cgl.ucsf.edu</a>> wrote:</div>
<br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052Apple-interchange-newline">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052ydpe953f0e7yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052" dir="ltr">Hello, </div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052" dir="ltr">I'm
on a Dell XPS
9500 laptop
running
Windows v.
10.0.2.1000.
When my IT
specialist
tried to
install it, it
would run the
install
program but at
the very end
the install
would fail. We
were able to
install the
old non-X
version of
Chimera. Is
there
something we
should/can do
to check,
settings-wise?</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052" dir="ltr"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052" dir="ltr">Cheers-Alice
Kitterman</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052"><br clear="none" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052">
</div>
<div class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052ydpe953f0e7signature">Alice
Y Chen AY Chen
Illustration
and Design <a shape="rect" class="ydpc118cd38yiv8236073330ydp99638744yiv8729740845ydp5acec78byiv6316919052" href="https://www.facebook.com/AYCIAD" rel="nofollow" target="_blank">https://www.facebook.com/AYCIAD</a>
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</div>
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<pre class="ydpc118cd38yiv8236073330moz-quote-pre">_______________________________________________
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