<html><head></head><body><div class="ydp8f70d024yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;"><div><div dir="ltr" data-setdir="false">Dear Tom,</div><div dir="ltr" data-setdir="false">Thank you so much. We will try that, and sorry we didn't think to google the error message.</div><div dir="ltr" data-setdir="false"><br></div><div dir="ltr" data-setdir="false">Cheers-Alice Kitterman</div><div><br></div><div class="ydp8f70d024signature">Alice Y Chen
AY Chen Illustration and Design
https://www.facebook.com/AYCIAD
https://vimeo.com/user13507144/videos
www.aliceychen.com</div></div>
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On Wednesday, July 14, 2021, 01:25:16 PM EDT, Tom Goddard <goddard@sonic.net> wrote:
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<div><div id="ydpfade4c4dyiv5059100032"><div>Using google to search for IPersistFile that appears in the error message says it is probably your antivirus software interfering with the installation and you may need to turn off antivirus while it installs. It is not a ChimeraX issue. Good luck.<div class="ydpfade4c4dyiv5059100032"><br clear="none" class="ydpfade4c4dyiv5059100032"></div><div class="ydpfade4c4dyiv5059100032"><a shape="rect" class="ydpfade4c4dyiv5059100032" href="https://www.thewindowsclub.com/ipersistfile-save-failed-error" rel="nofollow" target="_blank">https://www.thewindowsclub.com/ipersistfile-save-failed-error</a><br clear="none" class="ydpfade4c4dyiv5059100032"><div class="ydpfade4c4dyiv5059100032"><br clear="none" class="ydpfade4c4dyiv5059100032"></div><div class="ydpfade4c4dyiv5059100032"><span class="ydpfade4c4dyiv5059100032Apple-tab-span" style="white-space: pre-wrap;"> </span>Tom</div><div class="ydpfade4c4dyiv5059100032"><br clear="none" class="ydpfade4c4dyiv5059100032"><div><br clear="none" class="ydpfade4c4dyiv5059100032"><blockquote class="ydpfade4c4dyiv5059100032" type="cite"><div class="ydpfade4c4dyiv5059100032yqt7029337395" id="ydpfade4c4dyiv5059100032yqt30209"><div class="ydpfade4c4dyiv5059100032">On Jul 14, 2021, at 10:17 AM, Alice Chen via Chimera-users <chimera-users@cgl.ucsf.edu> wrote:</div><br clear="none" class="ydpfade4c4dyiv5059100032Apple-interchange-newline"><div class="ydpfade4c4dyiv5059100032"><div class="ydpfade4c4dyiv5059100032"><div class="ydpfade4c4dyiv5059100032ydp4171074ayahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;"><div class="ydpfade4c4dyiv5059100032"><div class="ydpfade4c4dyiv5059100032" dir="ltr">Hi Tom,</div><div class="ydpfade4c4dyiv5059100032" dir="ltr">Please see below the email trail. I had my IT specialist try to install ChimeraX again, and the same thing happened: it ran through the install process (watched the progress bar), and at the very end, the error message attached in screen cap format appeared.</div><div class="ydpfade4c4dyiv5059100032" dir="ltr"><br clear="none" class="ydpfade4c4dyiv5059100032"></div><div class="ydpfade4c4dyiv5059100032" dir="ltr">I had already had this software program approved to install from our IT head, so, I'm not sure what to do at this point.</div><div class="ydpfade4c4dyiv5059100032" dir="ltr"><br clear="none" class="ydpfade4c4dyiv5059100032"></div><div class="ydpfade4c4dyiv5059100032" dir="ltr">Thanks very much-Alice Kitterman</div><div class="ydpfade4c4dyiv5059100032"><br clear="none" class="ydpfade4c4dyiv5059100032"></div><div class="ydpfade4c4dyiv5059100032ydp4171074asignature">Alice Y Chen
AY Chen Illustration and Design
https://www.facebook.com/AYCIAD
https://vimeo.com/user13507144/videos
www.aliceychen.com</div></div>
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On Thursday, July 8, 2021, 08:35:04 PM EDT, Tom Goddard <goddard@sonic.net> wrote:
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<div class="ydpfade4c4dyiv5059100032"><div class="ydpfade4c4dyiv5059100032" id="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"><div class="ydpfade4c4dyiv5059100032">Is there an error message when ChimeraX it fails to install? What step is the installer dialog showing before it fails?<div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"><br clear="none" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"></div><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"><span class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052Apple-tab-span" style="white-space:pre-wrap;"> </span>Tom</div><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"><br clear="none" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"><div class="ydpfade4c4dyiv5059100032"><br clear="none" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"><blockquote class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" type="cite"><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052yqt5413906252" id="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052yqt99959"><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052">On Jul 8, 2021, at 10:28 AM, Alice Chen via Chimera-users <<a shape="rect" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" href="mailto:chimera-users@cgl.ucsf.edu" rel="nofollow" target="_blank">chimera-users@cgl.ucsf.edu</a>> wrote:</div><br clear="none" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052Apple-interchange-newline"><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052ydpe953f0e7yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;"><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" dir="ltr">Hello, </div><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" dir="ltr">I'm on a Dell XPS 9500 laptop running Windows v. 10.0.2.1000. When my IT specialist tried to install it, it would run the install program but at the very end the install would fail. We were able to install the old non-X version of Chimera. Is there something we should/can do to check, settings-wise?</div><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" dir="ltr"><br clear="none" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"></div><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" dir="ltr">Cheers-Alice Kitterman</div><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"><br clear="none" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"></div><div class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052ydpe953f0e7signature">Alice Y Chen
AY Chen Illustration and Design
<a shape="rect" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" href="https://www.facebook.com/AYCIAD" rel="nofollow" target="_blank">https://www.facebook.com/AYCIAD</a>
<a shape="rect" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" href="https://vimeo.com/user13507144/videos" rel="nofollow" target="_blank">https://vimeo.com/user13507144/videos</a>
<a shape="rect" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" href="http://www.aliceychen.com/" rel="nofollow" target="_blank">www.aliceychen.com</a></div></div></div></div>_______________________________________________<br clear="none" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052">Chimera-users mailing list: <a shape="rect" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" href="mailto:Chimera-users@cgl.ucsf.edu" rel="nofollow" target="_blank">Chimera-users@cgl.ucsf.edu</a><br clear="none" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052">Manage subscription: <a shape="rect" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052" href="https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users" rel="nofollow" target="_blank">https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users</a><br clear="none" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"></div></div></blockquote></div><br clear="none" class="ydpfade4c4dyiv5059100032ydp5acec78byiv6316919052"></div></div></div></div>
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</div></div><img class="ydpfade4c4dyiv5059100032" id="ydpfade4c4dyiv5059100032ED0BF7BC-3FBF-4E06-90A1-62092F0CF1E5" src="cid:R0Ec4Vitjvev2h0Wmu5W" data-inlineimagemanipulating="true" style="width: 100%; max-width: 700px;">_______________________________________________<br clear="none" class="ydpfade4c4dyiv5059100032">Chimera-users mailing list: Chimera-users@cgl.ucsf.edu<br clear="none" class="ydpfade4c4dyiv5059100032">Manage subscription: https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users<br clear="none" class="ydpfade4c4dyiv5059100032"></div></div></blockquote></div><br clear="none" class="ydpfade4c4dyiv5059100032"></div></div></div></div></div>
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