<html><head><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Is there an error message when ChimeraX it fails to install? What step is the installer dialog showing before it fails?<div class=""><br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Tom</div><div class=""><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Jul 8, 2021, at 10:28 AM, Alice Chen via Chimera-users <<a href="mailto:chimera-users@cgl.ucsf.edu" class="">chimera-users@cgl.ucsf.edu</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class=""><div class="ydpe953f0e7yahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px;"><div class=""><div dir="ltr" data-setdir="false" class="">Hello, </div><div dir="ltr" data-setdir="false" class="">I'm on a Dell XPS 9500 laptop running Windows v. 10.0.2.1000. When my IT specialist tried to install it, it would run the install program but at the very end the install would fail. We were able to install the old non-X version of Chimera. Is there something we should/can do to check, settings-wise?</div><div dir="ltr" data-setdir="false" class=""><br class=""></div><div dir="ltr" data-setdir="false" class="">Cheers-Alice Kitterman</div><div class=""><br class=""></div><div class="ydpe953f0e7signature">Alice Y Chen
AY Chen Illustration and Design
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