<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hi Sergio,<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>A recent buggy update to Radeon graphics drivers breaks Chimera. However, if you get the <i class="">very</i><span style="font-style: normal;" class=""> newest driver it fixes the problem. </span>It is in Radeon Software Adrenalin 21.4.1 from 20 April 2021. The Windows display driver is version 27.20.21002.112.</div><div class=""><br class=""></div><div class=""><div class="">--Eric</div><div class=""><br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Eric Pettersen</div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>UCSF Computer Graphics Lab</div><div class=""><br class=""></div><div><br class=""><blockquote type="cite" class=""><div class="">On May 13, 2021, at 11:57 AM, Sergio Garay <<a href="mailto:sergio.alberto.garay@gmail.com" class="">sergio.alberto.garay@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class=""><span class="gmail_default" style="font-size:small">Dear Chimera Users</span><div class=""><div class="gmail_default" style="font-size:small">My name is Sergio Garay, I have installed chimera-1.15-win64.exe on Windows 10pro 64bit. But when the program starts to run, the system gives me the following error message and the program closes:</div></div><div class=""><div class=""><br class="">chimera exited abnormally; the exit code was: -1073731819.<br class="">use the -- debug command line option for the full error message<div class="gmail_default" style="font-size:small"><span style="color:rgb(33,37,41);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:15px" class=""><br class=""></span></div><div class="gmail_default" style="font-size:small"><div class="gmail_default"> I tried installing the two previous versions of the program, with the same result.</div>My PC has a Radeon RX 580 series videocard, and the system uses a WDDM 2.7 video controller. <br class=""><br class="">Could you give me any advice on how to fix this problem?<br class=""><div class="gmail_default">Sincerely</div></div><div class="gmail_default" style="font-size:small"><span style="color:rgb(33,37,41);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:15px" class=""><br class=""></span></div><div class=""><br class=""></div>-- <br class=""><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div class=""><font color="#0000ff" size="1" class=""><i class="">Prof. Dr. Sergio Garay</i></font></div><div class=""><font color="#0000ff" size="1" class=""><i class="">Càtedra de Práctica Profesional de Bioquímica</i></font></div><div class=""><font color="#0000ff" size="1" class=""><i class="">Cátedra de Bioinformática</i></font></div><div class=""><font color="#0000ff" size="1" class=""><i class="">Facultad de Bioquimica y Cs. Biológicas<br class="">Universidad Nacional del Litoral<br class="">Santa Fe - Argentina<br class="">C.C. 242 - Ciudad Universitaria - C.P. S3000ZAA<br class="">Argentina<br class="">Ph. +54 (342) 4575-213<br class="">Fax. +54 (342) 4575-221 </i></font></div></div></div></div></div></div></div></div>
_______________________________________________<br class="">Chimera-users mailing list: <a href="mailto:Chimera-users@cgl.ucsf.edu" class="">Chimera-users@cgl.ucsf.edu</a><br class="">Manage subscription: <a href="https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users" class="">https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users</a><br class=""></div></blockquote></div><br class=""></div></body></html>