<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hi Hua,<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>FIrst, does your machine have a Radeon graphics card? The latest Radeon drivers are buggy and don't work with Chimera so if you have a Radeon card you will have to roll back to an earlier version of the driver.</div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>If you don't have a Radeon card, the fact that the debug info indicates that you were "initializing graphics" strongly suggests it is a problem with whatever graphics card you do have, so I would need more information about your card and driver version. If you don't know that information you can get it by running the "dxdiag" program. Type "dxdiag" into the Windows search bar to find it. When you run it you might be asked if you want to check if the drivers are WHQL certified, but that is not important for Chimera. Then click on the "Save All Information" button, which will create a text file with all of the information. We are only interested in the System and Display tabs. Then send that file to me.</div><div class=""><br class=""></div><div class=""><div class="">--Eric</div><div class=""><br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Eric Pettersen</div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>UCSF Computer Graphics Lab</div></div><div class=""><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On May 11, 2021, at 8:11 PM, 黄华 <<a href="mailto:hhuang@m.scnu.edu.cn" class="">hhuang@m.scnu.edu.cn</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class=""><font class=""><b style="font-family: "Microsoft YaHei"; font-size: inherit;" class="">Dear Eric Pettersen,</b></font></div><div class=""><font class=""><b style="font-family: "Microsoft YaHei"; font-size: inherit;" class=""><br class=""></b></font></div><div class=""><font face="Microsoft YaHei" size="3" class=""><b class="">This is a Chimera User in South China Normal University(Guang zhou, China). </b></font></div><div class=""><font face="Microsoft YaHei" size="3" class=""><b class=""><br class=""></b></font></div><div class=""><font face="Microsoft YaHei" size="3" class=""><b class="">Now, I found I can not start the Chimera even after I reinstalled. Would you tell me how could I fix this problem?</b></font></div><div class=""><font face="Microsoft YaHei" size="3" class=""><b class=""><br class=""></b></font></div><div class=""><font face="Microsoft YaHei" size="3" class=""><b class="">This is the message after I launch Chimera-debug:</b></font></div><div class=""><font face="Microsoft YaHei" size="3" class=""><b class=""><div style="" class=""><br class=""></div><div style="" class="">Cannot execute 'gzip': no automatic decompression of .Z files</div><div style="" class=""><br class=""></div><div style="" class="">initializing general preferences</div><div style="" class="">loading Tix</div><div style="" class="">initializing graphics</div><div style="" class="">Return code: -1073741819</div><div style="" class="">Press return or enter to to exit</div></b></font></div><div class=""><font class=""><br class=""></font></div><div class="">thanks for your help!</div><div class=""><br class=""></div><div class="">hua</div><div class=""><sign signid="0" class=""><div class=""><font class=""><br class=""></font><font class=""><br class=""></font><font class=""><br class=""></font><font class=""><br class=""></font><div style="color:#909090;font-family:Arial Narrow;font-size:12px" class="">------------------</div></div><div style="font-size: 14px; font-family: Verdana;" class=""><div class="logo" style=""><img style="border-bottom-color: currentColor; border-bottom-style: none; border-bottom-width: medium; border-image-outset: 0; border-image-repeat: stretch; border-image-slice: 100%; border-image-source: none; border-image-width: 1; border-left-color: currentColor; border-left-style: none; border-left-width: medium; border-right-color: currentColor; border-right-style: none; border-right-width: medium; border-top-color: currentColor; border-top-style: none; border-top-width: medium;" src="https://exmail.qq.com/cgi-bin/viewfile?type=logo&domain=m.scnu.edu.cn" class=""><br class=""></div><div class="c_detail" style=""><h4 class="name" style="font-size: 14px; font-weight: bold; line-height: 28px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; zoom: 1;">Hua Huang</h4><div class="">Principal Investigator</div><div class="">School of Life Science</div><div class="">South China Normal University</div><div class="">Guangzhou, China</div><h4 class="name" style="font-size: 14px; font-weight: bold; line-height: 28px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; zoom: 1;"><br class=""></h4><h4 class="name" style="font-size: 14px; font-weight: bold; line-height: 28px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; zoom: 1;">黄华</h4><div style="color: rgb(160, 160, 160); line-height: 22px; margin: 0px;" class="">华南师范大学M邮箱/未归类/生命科学学院/教职工/办公</div><p class="phone" style="color: rgb(160, 160, 160); line-height: 22px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px;"></p><div style="color: rgb(160, 160, 160); font-size: 12px; line-height: 22px; margin: 0px 50px 0px 0px; padding-top: 5px;" class=""> 华南师范大学始建于1933年，是一所学科门类齐全的国家“211 工程”重点建设大学。<br class=""> “艰苦奋斗、严谨治学、求实创新、为人师表 ”是华南师范大学校训。</div></div><div class=""><br class=""></div>
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