<html><head><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""><div><blockquote type="cite" class=""><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">From: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">Austine Gozie <<a href="mailto:austinegozieaustine@gmail.com" class="">austinegozieaustine@gmail.com</a>><br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Date: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">March 8, 2021 at 11:47:40 PM PST</span></div><br class=""><div class=""><div dir="auto" class="">Good day sir/madam, <div dir="auto" class=""><br class=""></div><div dir="auto" class="">I am trying to download the ucsf Chimera software for my ongoing project but its not responding. When i try to proceed to download icon, the next page displays "cant open page or refresh page, connection failed" I need your assistance in helping me with the download methodology or right website to enable me download the software. Thanks in anticipation for your kindest help.</div></div>
</div></blockquote><br class=""></div><div>Hello Austine,</div><div>I don't know what you mean by "proceed to download icon". In the download page, you would click on the link for the installer that you want: </div><div><br class=""></div><div><<a href="https://www.rbvi.ucsf.edu/chimera/download.html" class="">https://www.rbvi.ucsf.edu/chimera/download.html</a>> </div><div><br class=""></div><div>Then it shows the license, and if you agree, then click the "Accept" button at the bottom of the page to start the download.</div><div><br class=""></div><div>Occasionally the website is down, but as far as I can tell it is fine right now.</div><div>I hope this helps,</div><div>Elaine</div><div><div class=""><span class="Apple-style-span" style="border-collapse: separate; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; line-height: normal; border-spacing: 0px; -webkit-text-decorations-in-effect: none;"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div class="">-----</div><div class="">Elaine C. Meng, Ph.D. </div><div class="">UCSF Chimera(X) team</div><div class="">Department of Pharmaceutical Chemistry</div><div class="">University of California, San Francisco</div><div class=""><br class=""></div></div></span><br class="Apple-interchange-newline"><br class="Apple-interchange-newline"></div></div><div><br class=""></div><div><br class=""></div><br class=""></body></html>