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<p>This error is a networking error. For some reason, Chimera on
your computer can't reach <a class="moz-txt-link-abbreviated" href="http://www.cgl.ucsf.edu">www.cgl.ucsf.edu</a>. Googling 'gaierror:
Name or service not known', I see that there are many possible
causes of this problem. In one case, it happens if the first
nameserver that is checked for <a class="moz-txt-link-abbreviated" href="http://www.cgl.ucsf.edu">www.cgl.ucsf.edu</a> doesn't support
recursion and reordering the nameservers in /etc/resolv.conf fixed
the problem. Not being able to access <a class="moz-txt-link-abbreviated" href="http://www.cgl.ucsf.edu">www.cgl.ucsf.edu</a> would
explain your problem with MultiFit too. Please forward this
information to your IT support guy.</p>
<p><br>
</p>
<p> -- Greg<br>
</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 11/03/2016 06:40 AM, Smirnova, Julia
wrote:<br>
</div>
<blockquote
cite="mid:03D65E9F2652584BA4A6E96A7B98E40E529579D0@s-mx14-mb0101.charite.de"
type="cite">
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<div style="direction: ltr;font-family: Tahoma;color:
#000000;font-size: 10pt;">Hi Eric,<br>
<br>
thank you for reply and advises!<br>
<br>
Today it gives me the same error. And when I try to submit it to
the 'Report a Bug' it gives me another error:<br>
<br>
gaierror Exception in Tk callback<br>
Function: <bound method BugReportGUI.Submit of
<BugReport.BugReportGUI.BugReportGUI object at
0x7f8b9709d250>> (type: <type 'instancemethod'>)<br>
Module: <module 'BugReport.BugReportGUI' from
'/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.pyc'>
(line: 348)<br>
Args: ()<br>
Traceback (innermost last):<br>
File
"/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/Pmw/Pmw_1_3_3/lib/PmwBase.py",
line 1747, in __call__<br>
return apply(self.func, args)<br>
File
"/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.py",
line 426, in Submit<br>
BUG_SELECTOR, fields)<br>
File
"/opt/UCSF/Chimera64-1.11.2rc/share/CGLutil/multipart.py", line
29, in post_multipart_formdata<br>
h.endheaders()<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py",
line 1049, in endheaders<br>
self._send_output(message_body)<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py",
line 893, in _send_output<br>
self.send(msg)<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py",
line 855, in send<br>
self.connect()<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py",
line 832, in connect<br>
self.timeout, self.source_address)<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py",
line 557, in create_connection<br>
for res in getaddrinfo(host, port, 0, SOCK_STREAM):<br>
gaierror: [Errno -2] Name or service not known<br>
<br>
gaierror: [Errno -2] Name or service not known<br>
<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py",
line 557, in create_connection<br>
for res in getaddrinfo(host, port, 0, SOCK_STREAM):<br>
<br>
See reply log for Python traceback.<br>
<br>
<br>
Our IT support guy is not aware of what could be wrong..<br>
<br>
<br>
Thank you,<br>
Julia<br>
<br>
<br>
<div style="font-family: Times New Roman; color: #000000;
font-size: 16px">
<hr tabindex="-1">
<div style="direction: ltr;" id="divRpF592810"><font
face="Tahoma" color="#000000" size="2"><b>Von:</b> Eric
Pettersen [<a class="moz-txt-link-abbreviated" href="mailto:pett@cgl.ucsf.edu">pett@cgl.ucsf.edu</a>]<br>
<b>Gesendet:</b> Mittwoch, 2. November 2016 19:41<br>
<b>An:</b> Smirnova, Julia<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:chimera-users@cgl.ucsf.edu">chimera-users@cgl.ucsf.edu</a><br>
<b>Betreff:</b> Re: [Chimera-users] MultiFit is not
working<br>
</font><br>
</div>
<div>Can you try again? I see MultiFit jobs running on our
server as I type this, so perhaps this was some kind of
temporary problem, or a connectivity problem between your
site and ours. If the problem continues, please use
Help->Report A Bug to make a report, which will
automatically include a lot of details about the machine you
are using and the version of Chimera. Thanks.
<div class=""><br class="">
</div>
<div class="">—Eric</div>
<div class=""><br class="">
<div class="">
<div class="" style="color:rgb(0,0,0);
letter-spacing:normal; orphans:auto; text-align:start;
text-indent:0px; text-transform:none;
white-space:normal; widows:auto; word-spacing:0px;
word-wrap:break-word">
<div class=""><span class="Apple-tab-span" style="white-space:pre"></span>Eric
Pettersen</div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"></span>UCSF
Computer Graphics Lab</div>
</div>
</div>
<br class="">
<div>
<blockquote type="cite" class="">
<div class="">On Nov 2, 2016, at 5:23 AM, Smirnova,
Julia <<a moz-do-not-send="true"
href="mailto:julia.smirnova@charite.de" class=""
target="_blank">julia.smirnova@charite.de</a>>
wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div class="" style="font-style:normal;
font-weight:normal; letter-spacing:normal;
orphans:auto; text-align:start; text-indent:0px;
text-transform:none; white-space:normal;
widows:auto; word-spacing:0px; direction:ltr;
font-family:Tahoma; font-size:10pt">
Dear Chimera-team,<br class="">
<br class="">
<br class="">
I was trying to use a MultiFit service of Chimera
(to fit two models into my cryo density map), and
it gives me the following error:<br class="">
<br class="">
<br class="">
Wrote /tmp/tmp_rSyaW/INSRT_model2.pdb<br class="">
Wrote /tmp/tmp_rSyaW/1x1n.pdb<br class="">
Traceback from web service request (connection
setup):<br class="">
Traceback (most recent call last):<br class="">
File
"/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py",
line 11, in __init__<br class="">
self._setup(serviceName, opalURL, sessionData)<br
class="">
File
"/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py",
line 52, in _setup<br class="">
md = self.sudsClient.service.getAppMetadata()<br
class="">
File
"/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py",
line 280, in __getattr__<br class="">
port = self.__find(0)<br class="">
File
"/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py",
line 315, in __find<br class="">
raise Exception, 'No services defined'<br
class="">
Exception: No services defined<br class="">
<br class="">
Typically, if you get a TypeError, it's a problem
on the remote server<br class="">
and it should be fixed shortly. If you get a
different error or<br class="">
get TypeError consistently for more than a day,
please report the<br class="">
problem using the Report a Bug... entry in the
Help menu. Please<br class="">
include the traceback printed above as part of the
problem description.<br class="">
Traceback from web application request:<br
class="">
Traceback (most recent call last):<br class="">
File
"/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/appWebService.py",
line 48, in _initApp<br class="">
self.backend = Backend(service, url)<br
class="">
File
"/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py",
line 21, in __init__<br class="">
raise NonChimeraError("Web service appears "<br
class="">
NonChimeraError: Web service appears to be down.
See Reply Log for more details.<br class="">
Service 'opal:MultiFitWebService' is unavailable.
See Reply Log for more details.<br class="">
<br class="">
<br class="">
Could you please give me a clue what might be a
problem.<br class="">
<br class="">
I do have an internet connection (checked by
'Fletch by ID... ' function)<br class="">
<br class="">
Thank you for your support,<br class="">
Julia<br class="">
<br class="">
</div>
<span class="" style="font-family:Helvetica;
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display:inline!important">_______________________________________________</span><br
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<span class="" style="font-family:Helvetica;
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display:inline!important">Chimera-users mailing
list:<span class="Apple-converted-space"> </span></span><a
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href="mailto:Chimera-users@cgl.ucsf.edu" class=""
style="font-family:Helvetica; font-size:12px;
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</blockquote>
</div>
<br class="">
</div>
</div>
</div>
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<br>
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<br>
<pre wrap="">_______________________________________________
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Manage subscription: <a class="moz-txt-link-freetext" href="http://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users">http://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users</a>
</pre>
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