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    <p>This error is a networking error.  For some reason, Chimera on
      your computer can't reach <a class="moz-txt-link-abbreviated" href="http://www.cgl.ucsf.edu">www.cgl.ucsf.edu</a>.  Googling 'gaierror:
      Name or service not known', I see that there are many possible
      causes of this problem.   In one case, it happens if the first
      nameserver that is checked for <a class="moz-txt-link-abbreviated" href="http://www.cgl.ucsf.edu">www.cgl.ucsf.edu</a> doesn't support
      recursion and reordering the nameservers in /etc/resolv.conf fixed
      the problem.  Not being able to access <a class="moz-txt-link-abbreviated" href="http://www.cgl.ucsf.edu">www.cgl.ucsf.edu</a> would
      explain your problem with MultiFit too.  Please forward this
      information to your IT support guy.</p>
    <p><br>
    </p>
    <p>    -- Greg<br>
    </p>
    <p><br>
    </p>
    <div class="moz-cite-prefix">On 11/03/2016 06:40 AM, Smirnova, Julia
      wrote:<br>
    </div>
    <blockquote
cite="mid:03D65E9F2652584BA4A6E96A7B98E40E529579D0@s-mx14-mb0101.charite.de"
      type="cite">
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      <div style="direction: ltr;font-family: Tahoma;color:
        #000000;font-size: 10pt;">Hi Eric,<br>
        <br>
        thank you for reply and advises!<br>
        <br>
        Today it gives me the same error. And when I try to submit it to
        the 'Report a Bug' it gives me another error:<br>
        <br>
        gaierror Exception in Tk callback<br>
          Function: &lt;bound method BugReportGUI.Submit of
        &lt;BugReport.BugReportGUI.BugReportGUI object at
        0x7f8b9709d250&gt;&gt; (type: &lt;type 'instancemethod'&gt;)<br>
          Module: &lt;module 'BugReport.BugReportGUI' from
        '/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.pyc'&gt;
        (line: 348)<br>
          Args: ()<br>
        Traceback (innermost last):<br>
          File
"/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/Pmw/Pmw_1_3_3/lib/PmwBase.py",
        line 1747, in __call__<br>
            return apply(self.func, args)<br>
          File
        "/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.py",
        line 426, in Submit<br>
            BUG_SELECTOR, fields)<br>
          File
        "/opt/UCSF/Chimera64-1.11.2rc/share/CGLutil/multipart.py", line
        29, in post_multipart_formdata<br>
            h.endheaders()<br>
          File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py",
        line 1049, in endheaders<br>
            self._send_output(message_body)<br>
          File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py",
        line 893, in _send_output<br>
            self.send(msg)<br>
          File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py",
        line 855, in send<br>
            self.connect()<br>
          File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py",
        line 832, in connect<br>
            self.timeout, self.source_address)<br>
          File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py",
        line 557, in create_connection<br>
            for res in getaddrinfo(host, port, 0, SOCK_STREAM):<br>
        gaierror: [Errno -2] Name or service not known<br>
        <br>
        gaierror: [Errno -2] Name or service not known<br>
        <br>
          File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py",
        line 557, in create_connection<br>
            for res in getaddrinfo(host, port, 0, SOCK_STREAM):<br>
        <br>
        See reply log for Python traceback.<br>
        <br>
        <br>
        Our IT support guy is not aware of what could be wrong..<br>
        <br>
        <br>
        Thank you,<br>
        Julia<br>
        <br>
        <br>
        <div style="font-family: Times New Roman; color: #000000;
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          <hr tabindex="-1">
          <div style="direction: ltr;" id="divRpF592810"><font
              face="Tahoma" color="#000000" size="2"><b>Von:</b> Eric
              Pettersen [<a class="moz-txt-link-abbreviated" href="mailto:pett@cgl.ucsf.edu">pett@cgl.ucsf.edu</a>]<br>
              <b>Gesendet:</b> Mittwoch, 2. November 2016 19:41<br>
              <b>An:</b> Smirnova, Julia<br>
              <b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:chimera-users@cgl.ucsf.edu">chimera-users@cgl.ucsf.edu</a><br>
              <b>Betreff:</b> Re: [Chimera-users] MultiFit is not
              working<br>
            </font><br>
          </div>
          <div>Can you try again?  I see MultiFit jobs running on our
            server as I type this, so perhaps this was some kind of
            temporary problem, or a connectivity problem between your
            site and ours.  If the problem continues, please use
            Help-&gt;Report A Bug to make a report, which will
            automatically include a lot of details about the machine you
            are using and the version of Chimera.  Thanks.
            <div class=""><br class="">
            </div>
            <div class="">—Eric</div>
            <div class=""><br class="">
              <div class="">
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                  <div class=""><span class="Apple-tab-span" style="white-space:pre"></span>Eric
                    Pettersen</div>
                  <div class=""><span class="Apple-tab-span" style="white-space:pre"></span>UCSF
                    Computer Graphics Lab</div>
                </div>
              </div>
              <br class="">
              <div>
                <blockquote type="cite" class="">
                  <div class="">On Nov 2, 2016, at 5:23 AM, Smirnova,
                    Julia &lt;<a moz-do-not-send="true"
                      href="mailto:julia.smirnova@charite.de" class=""
                      target="_blank">julia.smirnova@charite.de</a>&gt;
                    wrote:</div>
                  <br class="Apple-interchange-newline">
                  <div class="">
                    <div class="" style="font-style:normal;
                      font-weight:normal; letter-spacing:normal;
                      orphans:auto; text-align:start; text-indent:0px;
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                      font-family:Tahoma; font-size:10pt">
                      Dear  Chimera-team,<br class="">
                      <br class="">
                      <br class="">
                      I was trying to use a MultiFit service of Chimera
                      (to fit two models into my cryo density map), and
                      it gives me the following error:<br class="">
                      <br class="">
                      <br class="">
                      Wrote /tmp/tmp_rSyaW/INSRT_model2.pdb<br class="">
                      Wrote /tmp/tmp_rSyaW/1x1n.pdb<br class="">
                      Traceback from web service request (connection
                      setup):<br class="">
                      Traceback (most recent call last):<br class="">
                        File
                      "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py",
                      line 11, in __init__<br class="">
                          self._setup(serviceName, opalURL, sessionData)<br
                        class="">
                        File
                      "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py",
                      line 52, in _setup<br class="">
                          md = self.sudsClient.service.getAppMetadata()<br
                        class="">
                        File
"/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py",
                      line 280, in __getattr__<br class="">
                          port = self.__find(0)<br class="">
                        File
"/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py",
                      line 315, in __find<br class="">
                          raise Exception, 'No services defined'<br
                        class="">
                      Exception: No services defined<br class="">
                      <br class="">
                      Typically, if you get a TypeError, it's a problem
                      on the remote server<br class="">
                      and it should be fixed shortly.  If you get a
                      different error or<br class="">
                      get TypeError consistently for more than a day,
                      please report the<br class="">
                      problem using the Report a Bug... entry in the
                      Help menu.  Please<br class="">
                      include the traceback printed above as part of the
                      problem description.<br class="">
                      Traceback from web application request:<br
                        class="">
                      Traceback (most recent call last):<br class="">
                        File
                      "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/appWebService.py",
                      line 48, in _initApp<br class="">
                          self.backend = Backend(service, url)<br
                        class="">
                        File
                      "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py",
                      line 21, in __init__<br class="">
                          raise NonChimeraError("Web service appears "<br
                        class="">
                      NonChimeraError: Web service appears to be down. 
                      See Reply Log for more details.<br class="">
                      Service 'opal:MultiFitWebService' is unavailable. 
                      See Reply Log for more details.<br class="">
                      <br class="">
                      <br class="">
                      Could you please give me a clue what might be a
                      problem.<br class="">
                      <br class="">
                      I do have an internet connection (checked by
                      'Fletch by ID... ' function)<br class="">
                      <br class="">
                      Thank you for your support,<br class="">
                      Julia<br class="">
                      <br class="">
                    </div>
                    <span class="" style="font-family:Helvetica;
                      font-size:12px; font-style:normal;
                      font-weight:normal; letter-spacing:normal;
                      orphans:auto; text-align:start; text-indent:0px;
                      text-transform:none; white-space:normal;
                      widows:auto; word-spacing:0px; float:none;
                      display:inline!important">_______________________________________________</span><br
                      class="" style="font-family:Helvetica;
                      font-size:12px; font-style:normal;
                      font-weight:normal; letter-spacing:normal;
                      orphans:auto; text-align:start; text-indent:0px;
                      text-transform:none; white-space:normal;
                      widows:auto; word-spacing:0px">
                    <span class="" style="font-family:Helvetica;
                      font-size:12px; font-style:normal;
                      font-weight:normal; letter-spacing:normal;
                      orphans:auto; text-align:start; text-indent:0px;
                      text-transform:none; white-space:normal;
                      widows:auto; word-spacing:0px; float:none;
                      display:inline!important">Chimera-users mailing
                      list:<span class="Apple-converted-space"> </span></span><a
                      moz-do-not-send="true"
                      href="mailto:Chimera-users@cgl.ucsf.edu" class=""
                      style="font-family:Helvetica; font-size:12px;
                      font-style:normal; font-weight:normal;
                      letter-spacing:normal; orphans:auto;
                      text-align:start; text-indent:0px;
                      text-transform:none; white-space:normal;
                      widows:auto; word-spacing:0px" target="_blank">Chimera-users@cgl.ucsf.edu</a><br
                      class="" style="font-family:Helvetica;
                      font-size:12px; font-style:normal;
                      font-weight:normal; letter-spacing:normal;
                      orphans:auto; text-align:start; text-indent:0px;
                      text-transform:none; white-space:normal;
                      widows:auto; word-spacing:0px">
                    <span class="" style="font-family:Helvetica;
                      font-size:12px; font-style:normal;
                      font-weight:normal; letter-spacing:normal;
                      orphans:auto; text-align:start; text-indent:0px;
                      text-transform:none; white-space:normal;
                      widows:auto; word-spacing:0px; float:none;
                      display:inline!important">Manage subscription:<span
                        class="Apple-converted-space"> </span></span><a
                      moz-do-not-send="true"
                      href="http://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users"
                      class="" style="font-family:Helvetica;
                      font-size:12px; font-style:normal;
                      font-weight:normal; letter-spacing:normal;
                      orphans:auto; text-align:start; text-indent:0px;
                      text-transform:none; white-space:normal;
                      widows:auto; word-spacing:0px" target="_blank">http://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users</a></div>
                </blockquote>
              </div>
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      <br>
      <pre wrap="">_______________________________________________
Chimera-users mailing list: <a class="moz-txt-link-abbreviated" href="mailto:Chimera-users@cgl.ucsf.edu">Chimera-users@cgl.ucsf.edu</a>
Manage subscription: <a class="moz-txt-link-freetext" href="http://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users">http://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users</a>
</pre>
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