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<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;">Hi Eric,<br>
<br>
thank you for reply and advises!<br>
<br>
Today it gives me the same error. And when I try to submit it to the 'Report a Bug' it gives me another error:<br>
<br>
gaierror Exception in Tk callback<br>
Function: <bound method BugReportGUI.Submit of <BugReport.BugReportGUI.BugReportGUI object at 0x7f8b9709d250>> (type: <type 'instancemethod'>)<br>
Module: <module 'BugReport.BugReportGUI' from '/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.pyc'> (line: 348)<br>
Args: ()<br>
Traceback (innermost last):<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/Pmw/Pmw_1_3_3/lib/PmwBase.py", line 1747, in __call__<br>
return apply(self.func, args)<br>
File "/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.py", line 426, in Submit<br>
BUG_SELECTOR, fields)<br>
File "/opt/UCSF/Chimera64-1.11.2rc/share/CGLutil/multipart.py", line 29, in post_multipart_formdata<br>
h.endheaders()<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 1049, in endheaders<br>
self._send_output(message_body)<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 893, in _send_output<br>
self.send(msg)<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 855, in send<br>
self.connect()<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 832, in connect<br>
self.timeout, self.source_address)<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py", line 557, in create_connection<br>
for res in getaddrinfo(host, port, 0, SOCK_STREAM):<br>
gaierror: [Errno -2] Name or service not known<br>
<br>
gaierror: [Errno -2] Name or service not known<br>
<br>
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py", line 557, in create_connection<br>
for res in getaddrinfo(host, port, 0, SOCK_STREAM):<br>
<br>
See reply log for Python traceback.<br>
<br>
<br>
Our IT support guy is not aware of what could be wrong..<br>
<br>
<br>
Thank you,<br>
Julia<br>
<br>
<br>
<div style="font-family: Times New Roman; color: #000000; font-size: 16px">
<hr tabindex="-1">
<div style="direction: ltr;" id="divRpF592810"><font face="Tahoma" size="2" color="#000000"><b>Von:</b> Eric Pettersen [pett@cgl.ucsf.edu]<br>
<b>Gesendet:</b> Mittwoch, 2. November 2016 19:41<br>
<b>An:</b> Smirnova, Julia<br>
<b>Cc:</b> chimera-users@cgl.ucsf.edu<br>
<b>Betreff:</b> Re: [Chimera-users] MultiFit is not working<br>
</font><br>
</div>
<div></div>
<div>Can you try again? I see MultiFit jobs running on our server as I type this, so perhaps this was some kind of temporary problem, or a connectivity problem between your site and ours. If the problem continues, please use Help->Report A Bug to make a report,
which will automatically include a lot of details about the machine you are using and the version of Chimera. Thanks.
<div class=""><br class="">
</div>
<div class="">—Eric</div>
<div class=""><br class="">
<div class="">
<div class="" style="color:rgb(0,0,0); letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px; word-wrap:break-word">
<div class=""><span class="Apple-tab-span" style="white-space:pre"></span>Eric Pettersen</div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"></span>UCSF Computer Graphics Lab</div>
</div>
</div>
<br class="">
<div>
<blockquote type="cite" class="">
<div class="">On Nov 2, 2016, at 5:23 AM, Smirnova, Julia <<a href="mailto:julia.smirnova@charite.de" class="" target="_blank">julia.smirnova@charite.de</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div class="" style="font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px; direction:ltr; font-family:Tahoma; font-size:10pt">
Dear Chimera-team,<br class="">
<br class="">
<br class="">
I was trying to use a MultiFit service of Chimera (to fit two models into my cryo density map), and it gives me the following error:<br class="">
<br class="">
<br class="">
Wrote /tmp/tmp_rSyaW/INSRT_model2.pdb<br class="">
Wrote /tmp/tmp_rSyaW/1x1n.pdb<br class="">
Traceback from web service request (connection setup):<br class="">
Traceback (most recent call last):<br class="">
File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py", line 11, in __init__<br class="">
self._setup(serviceName, opalURL, sessionData)<br class="">
File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py", line 52, in _setup<br class="">
md = self.sudsClient.service.getAppMetadata()<br class="">
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py", line 280, in __getattr__<br class="">
port = self.__find(0)<br class="">
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py", line 315, in __find<br class="">
raise Exception, 'No services defined'<br class="">
Exception: No services defined<br class="">
<br class="">
Typically, if you get a TypeError, it's a problem on the remote server<br class="">
and it should be fixed shortly. If you get a different error or<br class="">
get TypeError consistently for more than a day, please report the<br class="">
problem using the Report a Bug... entry in the Help menu. Please<br class="">
include the traceback printed above as part of the problem description.<br class="">
Traceback from web application request:<br class="">
Traceback (most recent call last):<br class="">
File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/appWebService.py", line 48, in _initApp<br class="">
self.backend = Backend(service, url)<br class="">
File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py", line 21, in __init__<br class="">
raise NonChimeraError("Web service appears "<br class="">
NonChimeraError: Web service appears to be down. See Reply Log for more details.<br class="">
Service 'opal:MultiFitWebService' is unavailable. See Reply Log for more details.<br class="">
<br class="">
<br class="">
Could you please give me a clue what might be a problem.<br class="">
<br class="">
I do have an internet connection (checked by 'Fletch by ID... ' function)<br class="">
<br class="">
Thank you for your support,<br class="">
Julia<br class="">
<br class="">
</div>
<span class="" style="font-family:Helvetica; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px; float:none; display:inline!important">_______________________________________________</span><br class="" style="font-family:Helvetica; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px">
<span class="" style="font-family:Helvetica; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px; float:none; display:inline!important">Chimera-users
mailing list:<span class="Apple-converted-space"> </span></span><a href="mailto:Chimera-users@cgl.ucsf.edu" class="" style="font-family:Helvetica; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px" target="_blank">Chimera-users@cgl.ucsf.edu</a><br class="" style="font-family:Helvetica; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px">
<span class="" style="font-family:Helvetica; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px; float:none; display:inline!important">Manage
subscription:<span class="Apple-converted-space"> </span></span><a href="http://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users" class="" style="font-family:Helvetica; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px" target="_blank">http://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users</a></div>
</blockquote>
</div>
<br class="">
</div>
</div>
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