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<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;">Hi Eric,<br>
<br>
thank you for reply and advises!<br>
<br>
Today it gives me the same error. And when I try to submit it to the 'Report a Bug' it gives me another error:<br>
<br>
gaierror Exception in Tk callback<br>
&nbsp; Function: &lt;bound method BugReportGUI.Submit of &lt;BugReport.BugReportGUI.BugReportGUI object at 0x7f8b9709d250&gt;&gt; (type: &lt;type 'instancemethod'&gt;)<br>
&nbsp; Module: &lt;module 'BugReport.BugReportGUI' from '/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.pyc'&gt; (line: 348)<br>
&nbsp; Args: ()<br>
Traceback (innermost last):<br>
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/Pmw/Pmw_1_3_3/lib/PmwBase.py&quot;, line 1747, in __call__<br>
&nbsp;&nbsp;&nbsp; return apply(self.func, args)<br>
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.py&quot;, line 426, in Submit<br>
&nbsp;&nbsp;&nbsp; BUG_SELECTOR, fields)<br>
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/share/CGLutil/multipart.py&quot;, line 29, in post_multipart_formdata<br>
&nbsp;&nbsp;&nbsp; h.endheaders()<br>
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py&quot;, line 1049, in endheaders<br>
&nbsp;&nbsp;&nbsp; self._send_output(message_body)<br>
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py&quot;, line 893, in _send_output<br>
&nbsp;&nbsp;&nbsp; self.send(msg)<br>
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py&quot;, line 855, in send<br>
&nbsp;&nbsp;&nbsp; self.connect()<br>
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py&quot;, line 832, in connect<br>
&nbsp;&nbsp;&nbsp; self.timeout, self.source_address)<br>
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py&quot;, line 557, in create_connection<br>
&nbsp;&nbsp;&nbsp; for res in getaddrinfo(host, port, 0, SOCK_STREAM):<br>
gaierror: [Errno -2] Name or service not known<br>
<br>
gaierror: [Errno -2] Name or service not known<br>
<br>
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py&quot;, line 557, in create_connection<br>
&nbsp;&nbsp;&nbsp; for res in getaddrinfo(host, port, 0, SOCK_STREAM):<br>
<br>
See reply log for Python traceback.<br>
<br>
<br>
Our IT support guy is not aware of what could be wrong..<br>
<br>
<br>
Thank you,<br>
Julia<br>
<br>
<br>
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<div style="direction: ltr;" id="divRpF592810"><font face="Tahoma" size="2" color="#000000"><b>Von:</b> Eric Pettersen [pett@cgl.ucsf.edu]<br>
<b>Gesendet:</b> Mittwoch, 2. November 2016 19:41<br>
<b>An:</b> Smirnova, Julia<br>
<b>Cc:</b> chimera-users@cgl.ucsf.edu<br>
<b>Betreff:</b> Re: [Chimera-users] MultiFit is not working<br>
</font><br>
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<div></div>
<div>Can you try again? &nbsp;I see MultiFit jobs running on our server as I type this, so perhaps this was some kind of temporary problem, or a connectivity problem between your site and ours. &nbsp;If the problem continues, please use Help-&gt;Report A Bug to make a report,
 which will automatically include a lot of details about the machine you are using and the version of Chimera. &nbsp;Thanks.
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<div class="">—Eric</div>
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<div class=""><span class="Apple-tab-span" style="white-space:pre"></span>Eric Pettersen</div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"></span>UCSF Computer Graphics Lab</div>
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<blockquote type="cite" class="">
<div class="">On Nov 2, 2016, at 5:23 AM, Smirnova, Julia &lt;<a href="mailto:julia.smirnova@charite.de" class="" target="_blank">julia.smirnova@charite.de</a>&gt; wrote:</div>
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Dear&nbsp; Chimera-team,<br class="">
<br class="">
<br class="">
I was trying to use a MultiFit service of Chimera (to fit two models into my cryo density map), and it gives me the following error:<br class="">
<br class="">
<br class="">
Wrote /tmp/tmp_rSyaW/INSRT_model2.pdb<br class="">
Wrote /tmp/tmp_rSyaW/1x1n.pdb<br class="">
Traceback from web service request (connection setup):<br class="">
Traceback (most recent call last):<br class="">
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py&quot;, line 11, in __init__<br class="">
&nbsp;&nbsp;&nbsp; self._setup(serviceName, opalURL, sessionData)<br class="">
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py&quot;, line 52, in _setup<br class="">
&nbsp;&nbsp;&nbsp; md = self.sudsClient.service.getAppMetadata()<br class="">
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py&quot;, line 280, in __getattr__<br class="">
&nbsp;&nbsp;&nbsp; port = self.__find(0)<br class="">
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py&quot;, line 315, in __find<br class="">
&nbsp;&nbsp;&nbsp; raise Exception, 'No services defined'<br class="">
Exception: No services defined<br class="">
<br class="">
Typically, if you get a TypeError, it's a problem on the remote server<br class="">
and it should be fixed shortly.&nbsp; If you get a different error or<br class="">
get TypeError consistently for more than a day, please report the<br class="">
problem using the Report a Bug... entry in the Help menu.&nbsp; Please<br class="">
include the traceback printed above as part of the problem description.<br class="">
Traceback from web application request:<br class="">
Traceback (most recent call last):<br class="">
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/appWebService.py&quot;, line 48, in _initApp<br class="">
&nbsp;&nbsp;&nbsp; self.backend = Backend(service, url)<br class="">
&nbsp; File &quot;/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py&quot;, line 21, in __init__<br class="">
&nbsp;&nbsp;&nbsp; raise NonChimeraError(&quot;Web service appears &quot;<br class="">
NonChimeraError: Web service appears to be down.&nbsp; See Reply Log for more details.<br class="">
Service 'opal:MultiFitWebService' is unavailable.&nbsp; See Reply Log for more details.<br class="">
<br class="">
<br class="">
Could you please give me a clue what might be a problem.<br class="">
<br class="">
I do have an internet connection (checked by 'Fletch by ID... ' function)<br class="">
<br class="">
Thank you for your support,<br class="">
Julia<br class="">
<br class="">
</div>
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