<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Bryan,<div><span class="Apple-tab-span" style="white-space:pre"> </span>In the past we had seen this error on Linux when there was a mismatch (32-bit vs. 64-bit) between the system libraries and Chimera. For some reason that mismatch causes Python's call to gethostbyname (to resolve '<a href="http://www.rcsb.org">www.rcsb.org</a>') to fail. There doesn't seem to be a mismatch in your case.</div><div><span class="Apple-tab-span" style="white-space:pre"> </span>What we would like you to do is install the 64-bit 1.3 release and see if that works. Depending on whether it does or not would determine what we would do next.</div><div><span class="Apple-tab-span" style="white-space:pre"> </span>As a (horrible) workaround for your problem with the 1.4 release you would edit a couple of files in the distribution and change every instance of '<a href="http://www.rcsb.org">www.rcsb.org</a>' with '198.202.122.52'. The files are in <your Chimera distribution>/share/chimera and are named __init__.py and fetch.py. Let me know if that doesn't solve the problem.</div><div><br></div><div>--Eric<br><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 16px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="5" style="font: 16.0px Helvetica"><span class="Apple-converted-space"> <span class="Apple-converted-space"> </span></span>Eric Pettersen</font></p><p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="5" style="font: 16.0px Helvetica"><span class="Apple-converted-space"> <span class="Apple-converted-space"> </span></span>UCSF Computer Graphics Lab</font></p><p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="5" style="font: 16.0px Helvetica"><span class="Apple-converted-space"> </span><a href="http://www.cgl.ucsf.edu">http://www.cgl.ucsf.edu</a></font></p><br class="Apple-interchange-newline"></div></span> </div><br><div><div>On Oct 26, 2009, at 7:02 PM, Bryan Krantz wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">Dear Chimera Users:<div><br></div><div>Does anyone know how to resolve this bug. I tried to load a PDB file from the web using the ID 3hvd.</div><div><br></div><div>Got this error back:</div><div><br></div><blockquote class="webkit-indent-blockquote" style="margin: 0 0 0 40px; border: none; padding: 0px;"> Error reading 3hvd:<br>Error during PDB fetch: [Errno socket error] (-2, 'Name or service not known')</blockquote><div><div><br></div><div>I am running this Chimera :</div><div><span class="Apple-style-span" style="font-family: sans-serif; font-size: 14px; line-height: 16px; "><table border="1" cellpadding="4"> <tbody><tr><td>Linux 64-bit</td><td><a href="https://www.cgl.ucsf.edu/cgi-bin/chimera-get.py?file=linux_x86_64/chimera-1.4-linux_x86_64.exe">chimera-1.4-linux_x86_64.exe</a><br><font size="-1">Size: 77850528 bytes</font><br> <font size="-1">MD5: 1e05f4607699c88467e81cc249aa4ad1</font></td></tr></tbody></table></span></div><div><br></div><div>My OS is Debian Lenny AMD64.</div><div><br></div><div>Thanks in advance for your help.</div><div><br></div> <div>Yours,</div><div>bryan</div><div><br></div><br>-- <br>Bryan Krantz<br>University of California, Berkeley<br>Department of Molecular & Cell Biology<br>Department of Chemistry<br>476 Stanley Hall #3220<br>Berkeley, CA 94720-3220<br> Phone: (510) 666-2788<br>Email: <a href="mailto:bakrantz@berkeley.edu">bakrantz@berkeley.edu</a><br>Lab: 492 Stanley Hall<br>Lab phone: (510) 666-2789<br>URL: <a href="http://mcb.berkeley.edu/labs/krantz/">http://mcb.berkeley.edu/labs/krantz/</a><br> </div> _______________________________________________<br>Chimera-users mailing list<br><a href="mailto:Chimera-users@cgl.ucsf.edu">Chimera-users@cgl.ucsf.edu</a><br>http://www.cgl.ucsf.edu/mailman/listinfo/chimera-users<br></blockquote></div><br></div></body></html>