[Chimera-users] Problems with installing on a Windows 10 expedition Dell laptop

[Alice Chen]

Hi Tom,Thank you for responding. I can't specifically remember what the error message says, as I have to go to my IT specialist to install any software on this work laptop. It basically runs through the install sequence (the window with the progress bar shows up), and completes the progress (gets to the end of the bar) before the next window informing us that the install has failed appears.
I plan to go in next Wed (Jul 14) and re-try installation, and if the same message comes up I'll have her take a screencap. I'm sorry I cannot be more specific. It didn't occur to me to take a pic of the message before.
Regards-Alice
Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com 

    On Thursday, July 8, 2021, 08:35:04 PM EDT, Tom Goddard <goddard at sonic.net> wrote:  
 
 Is there an error message when ChimeraX it fails to install?  What step is the installer dialog showing before it fails?
 Tom


On Jul 8, 2021, at 10:28 AM, Alice Chen via Chimera-users <chimera-users at cgl.ucsf.edu> wrote:
Hello, I'm on a Dell XPS 9500 laptop running Windows v. 10.0.2.1000. When my IT specialist tried to install it, it would run the install program but at the very end the install would fail. We were able to install the old non-X version of Chimera. Is there something we should/can do to check, settings-wise?
Cheers-Alice Kitterman
Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com_______________________________________________
Chimera-users mailing list: Chimera-users at cgl.ucsf.edu
Manage subscription: https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users


  
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://plato.cgl.ucsf.edu/pipermail/chimera-users/attachments/20210709/78c4c88e/attachment.html>