[Chimera-users] Problems with installing on a Windows 10 expedition Dell laptop

[Alice Chen]

Hi Tom,
Hi, I contacted you a few weeks ago re: an error message I was receiving in trying to install Chimera X onto a Windows 10 PC laptop. Thank you again for your help with determining that the error message I received had to do with the antivirus software interfering with the install.
In talking with my IT specialist, there's no way for us to disable the antivirus software to get the install to complete. So, do you know if there might another way to get the install to complete? I was able to install an older version of Chimera on that computer, so, is there a possile workaround for Chimera X?
Thanks again-Alice Kitterman
Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com 

    On Wednesday, July 14, 2021, 01:25:16 PM EDT, Tom Goddard <goddard at sonic.net> wrote:  
 
 Using google to search for IPersistFile that appears in the error message says it is probably your antivirus software interfering with the installation and you may need to turn off antivirus while it installs.  It is not a ChimeraX issue.  Good luck.
https://www.thewindowsclub.com/ipersistfile-save-failed-error

 Tom


On Jul 14, 2021, at 10:17 AM, Alice Chen via Chimera-users <chimera-users at cgl.ucsf.edu> wrote:
Hi Tom,Please see below the email trail. I had my IT specialist try to install ChimeraX again, and the same thing happened: it ran through the install process (watched the progress bar), and at the very end, the error message attached in screen cap format appeared.
I had already had this software program approved to install from our IT head, so, I'm not sure what to do at this point.
Thanks very much-Alice Kitterman
Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com 

    On Thursday, July 8, 2021, 08:35:04 PM EDT, Tom Goddard <goddard at sonic.net> wrote:  
 
 Is there an error message when ChimeraX it fails to install?  What step is the installer dialog showing before it fails?
 Tom


On Jul 8, 2021, at 10:28 AM, Alice Chen via Chimera-users <chimera-users at cgl.ucsf.edu> wrote:
Hello, I'm on a Dell XPS 9500 laptop running Windows v. 10.0.2.1000. When my IT specialist tried to install it, it would run the install program but at the very end the install would fail. We were able to install the old non-X version of Chimera. Is there something we should/can do to check, settings-wise?
Cheers-Alice Kitterman
Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com_______________________________________________
Chimera-users mailing list: Chimera-users at cgl.ucsf.edu
Manage subscription: https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users


  _______________________________________________
Chimera-users mailing list: Chimera-users at cgl.ucsf.edu
Manage subscription: https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users


  
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://plato.cgl.ucsf.edu/pipermail/chimera-users/attachments/20210809/ce0bd384/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: ChimeraX_install_error_Jul14.png
Type: image/png
Size: 23098 bytes
Desc: not available
URL: <http://plato.cgl.ucsf.edu/pipermail/chimera-users/attachments/20210809/ce0bd384/attachment-0001.png>