[Chimera-users] Chimera Error

Elaine Meng meng at cgl.ucsf.edu
Tue Aug 27 12:47:48 PDT 2019

Hi Ryan,
We can’t tell without seeing the file.  In general when you get an error message, if you think it’s a bug, or just want help understanding what’s wrong with your input file, instead of e-mailing this list, use Chimera menu: Help…. Report a Bug and attach the file.  Include your e-mail address in the report if you want feedback, and any description of steps needed to reproduce the problem.
Elaine C. Meng, Ph.D.                       
UCSF Chimera(X) team
Department of Pharmaceutical Chemistry
University of California, San Francisco

> On Aug 27, 2019, at 11:42 AM, Ryan Harlich <ryanharlich at hotmail.com> wrote:
> Hi Chimera,
> I am having trouble opening a pdb file. I get the following error:
> ValueError: can’t normalize zero length array
> File \Chimera1.13.1\share\chimera\tkgui.py, line 3030,
> In showLabelBalloon
>         Objs = self.viewer.pick(event.x, event.y)
> All other PDBs are opening so I am not sure why this one won’t open.
> Best,
> Ryan Harlich

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