[Chimera-users] Vista Problem

Greg Couch gregc at cgl.ucsf.edu
Mon Sep 8 12:09:17 PDT 2008

On Sun, 31 Aug 2008, hsosa at aecom.yu.edu wrote:

> I just installed the latest production release version of chimera on
> laptop running Vista and got the following message when starting chimera:
> Unable to run multisampling.
> Graphics hardware support request, but cannot switch while
> maintaining display data
> I can run the program after clicking the OK button in the above message
> but then I cannot exit chimera.
> Any idea of what is going on ?

When you get a mysterious bug with chimera, we really wish that you would 
submit the bug with chimera's Report a Bug dialog (in the help menu). 
The bug report tells us more about the configuration of your computer and 
then we can tailor the response appropriately.  So what follows is a 
generic answer.

Your bug appears to be an immature graphics driver.  The best solution 
would be to upgrade your graphics driver.  And ideally you would get a 
newer graphics driver from the laptop vendor's website, because they often 
customize the drivers for their hardware, but the laptop vendor's rarely 
update the drivers (unlike NVidia and ATI/AMD which update their desktop 
drivers every month), so you may need to get a newer one from the graphics 
manufacturer.  In particular, if you have Intel graphics, get a newer 
driver from <http://downloadcenter.intel.com/>.

 	Greg Couch
 	UCSF Computer Graphics Lab

More information about the Chimera-users mailing list