[Chimera-users] Error when fetching pdb by ID

Greg Couch gregc at cgl.ucsf.edu
Tue Oct 21 23:06:05 PDT 2008

On Tue, 21 Oct 2008, Kenward Vaughan wrote:

> Hmm... is this my system or outside it?  I'm at home behind a firewall
> and have never seen such an error before.  I'm not sure where I should
> look for an answer...
> Fetch by ID.
> The error log:
> Opening 1ai2
> Error reading 1ai2:
> Error during PDB fetch: [Errno socket error] (-2, 'Name or service not
> known')
> Done opening 1ai2
> It doesn't fail at work, so I'm suspicious of my home network.  ???
> Both my workstation and gateway/firewall are Debian/Sid boxes.  What
> port is the call made on??
> Thanks for any ideas!

The pdb fetching is done with a web page request, so port 80.  If your web 
browser works (Firefox, Internet Explorer, Safari, etc.), then look to see 
how it is configured.  If you're using a HTTP proxy server, then you need 
to tell chimera that in the "Web Access" Preferences (don't forget to Save 
your settings).  Other possibilities include DNS problems (but that should 
affect the web browser too) and software that individually firewalls 

 	Please let me what you try next and if it works,

 	Greg Couch
 	UCSF Computer Graphics Lab

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