[Chimera-users] Vista Video Card Error

Greg Couch gregc at cgl.ucsf.edu
Thu Dec 4 13:27:48 PST 2008

On Wed, 19 Nov 2008, Devon Cayer wrote:

> Hello,
> I'm currently attempting to model some viral capsid proteins using your 
> software.  Unfortunately, when I attempt to use the "side view" option I 
> get a video card error, and I'm told to update my video card drivers. 
> I've contacted the manufacturer and they have told me my laptop, a 
> Gateway MT6821, is up to date with all the latest drivers.  What else 
> could be a possible problem do you think?
> I look forward to any input,
> Sincerely,
> Devon C

I've only seen this error on computers with Intel graphics.  You need to 
go to <http://downloadcenter.intel.com/> and use the Graphics menu item on 
the lefthand side to pick the type of graphics you have.

In your case, the Gateway MT6821 has the Intel 945GM, so the link would be 
The lastest version of the driver for Windows XP is and was 
released on 2/15/2008.  And there is an even newer version for Windows 
Vista.  While the version from Gateway is from 4/24/2007.

 	Greg Couch
 	UCSF Computer Graphics Lab

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